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DataSafe
I have upgraded to the latest version of Dell DataSafe. I bought my Studio PC in April but have only just started to try and use the free DataSafe facility that came ready installed. When I try to operate the DataSafe function I get a message saying 'DataSafe Online has stopped working ...' and the programme stops. I've tried checking firewall settings - but I may not have done this properly. I'm running Windows Vista operating system. Any suggestions? Neil
TheRealFireblad
4.6K Posts
0
November 23rd, 2009 11:00
Try downloading/reinstalling DataSafe Neil?
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
JonMartin
5 Posts
0
December 17th, 2009 12:00
DataSafe worked until I upgraded to the latest version this December. Now datasafe runs the gather information portion but crashes as soon as it begins the backup portion with a "datasafeonline has stopped working" message. Running the install again to repair or iunnstalling and reinstalling have not helped.
Any Idea where I can get the previous version?
I added pictures of each error meessage here if they help anyone tryin got get support
http://en.community.dell.com/forums/p/19310504/19675989.aspx#19675989
jam_3468
2 Posts
0
December 20th, 2009 16:00
Jon. I have had the exact same problem since i downloaded the Dec version. Have you managed to find a way to fix the issue? Thank you for your help.
onpurpose
3 Posts
0
December 21st, 2009 05:00
I have the paid version of datasafe online and it has not been working properly since the last update.
I have a dell inspiron desktop with vista.
Please advise as to how to get tech support for this. Thanks!
Pat12345
2 Posts
0
December 21st, 2009 07:00
I recently upgraded to the latest version also. Now I am getting Runtime errors saying the "Application has requested Runtime to terminate the program in an unusual manner". I have not completed a backup in three weeks. My e-mail to Dell support has gone unnoticed. Anyone have any suggestions? Pat12345
onpurpose
3 Posts
0
December 21st, 2009 11:00
I happened to have a software contract for my computer and called the number. The rep logged on to my computer remotely and went into my Control Panel - went into User Accounts - Turned User Account Control to OFF.
It backed up (apparently). I have it scheduled to automatically backup every morning so time will tell if that did the trick. I don't share my computer with anyone so it was no big deal for me to leave the User Account Control off as otherwise, I was told I would have to physically turn it on and off every day when I want to back up my files.
Hope that helps someone.