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Dell Data Protection - Uninstall Problem
I am using Windows 7 Professional on a Precision T3610 desktop machine.
Some time ago I spent time trying to uninstall the Dell Data Protection software which came with the computer. However not all has been removed, I think I uninstalled in the wrong order and some still remain.
The program is no longer available, however, starting my computer is now a pain, first up comes a box saying Dell Data Protection/Security Tools.. Please Wait.
Then after about 3-5 minutes a box comes up and says: “The Biometric Functionality Is Not Working” and two options are given: “Log On Without Biometric Functionality” or “Wait 30 Seconds and Prompt again. I choose The “Without Biometric” option and then the normal Windows & start up proceeds.
I really need to uninstall this it is driving me crazy.
Dell Data Protection is listed in add/remove programs list however it is never successful, when I try and uninstall after a few minutes a box comes up saying “Error 1721. There is a problem with the Windows Installer Package. A program required for this install could not be run. Contact you support etc”
It then rolls back the uninstall. I have tried various uninstall programs all with the same result.
Some folders remain in C:/ ProgramData/Dell. These are: CommndUpdate. Dell DataProtection. Digital Delivery and Drivers. There are eight files in the Dell Data Protection folder.
I see now there are five sections to this software, but not sure what is the best way forward.
Any help would be gratly appreciated.
robert p
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May 3rd, 2017 07:00
Hi Stewart Webb,
Thanks for posting.
Here is some information you may find helpful: http://dell.to/2pwx86B