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Last reply by 09-04-2019 Unsolved
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2 Jasper
2 Jasper
82241

Dell Data Vault Data Collection Service Running amok

I just upgraded my Win10 X51 to the new creator version and now Dell Data Vault Data Collection Service has been running at 25+% for several hours.  How do I make this service stop overconsuming processor time?

Thanks.

Alienware X51 R3, Intel® Core™ i7-6700 (8MB Cache, up to 4.0GHz with Turbo Boost Technology) Includes Hyper-Threading.  Memory: 16GB (2x8GB) 2133MHz DDR4 Non-ECC

Replies (35)
2 Bronze
2 Bronze
19022

I was having the same problem on one computer in my office which ran the Windows upgrade this week.  In Task Manage I selected each process that had Dell Data Vault in its' name then pressed End Task.  After restarting my computer the CPU Usage fro those processes was back to 0%.  Since only one computer had the problem I don't know if it worked or was just a coincidence.  

2 Bronze
2 Bronze
19022

Same here.

Version of DDVDataCollector.exe is 5.2.1.55

2 Bronze
2 Bronze
19023

I had the same problem on one computer in my office which ran the Windows 10 update this week.  The Dell DATA vault was using over 90% of the CPU.  I marked each process that said Dell Data Vault then hit End Task.  When I restarted the computer the CPU usage for those processes was down to 0%.  Since only one computer was affected, I cannot be sure that this was a real fix or a coincidence.

2 Bronze
2 Bronze
19023

Mine was doing the same thing. I was sitting here thinking, my laptop should not be this hot when I am only surfing the web.

"CTRL + SHIFT + Esc" should start Task Manager.

Scroll down to Data Vault Collector and right click. Should be an option to End Task and relieve the CPU. Idk what the real fix is, but if you find out, please post!

2 Bronze
2 Bronze
19023

"CTRL + SHIFT + Esc" should pop open your Task Manager.

Scroll down and find Dell Data Vault Collector. Right click and select "End task".

Not sure of a better way to do it/alter the settings so it doesn't always happen (may be a feature you can disable), but if anyone finds out more, please post!

2 Bronze
2 Bronze
19023

Adding myself to the thread to get replies, I'm also having it on an Alienware Aurora R5.

Community Manager
19022

Hi everyone, the fix for this is to run Dell Update and run the Update for SupportAssist. You can just type Dell Update into the search bar on the Task Bar and force the update early. There was a new update that was pushed recently that will correct the issue with Dell Data Vault and the Creators update.

If you have any trouble with this please Private Message me. 

Best regards,

Brad

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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2 Bronze
2 Bronze
19048

I am having same problem. I have tried updating the Dell tools, but no updates are coming up. I will PM my TAG number to you, Brad.

2 Bronze
2 Bronze
17864

Hi. I just gave up with this ridiculous resource waster which I never wanted. I've had this problem on dozens of PCs. I just disabled the two or three Data Vault Services and deleted the Data Vault folder in Program Files. Why do Dell allow this Data Vault program to be installed by Support Assist (which is a completely different program) without the user knowing or agreeing and for it not to appear in Programs & Features; very bad practice. As far as I can see this has nothing to do with Dell Update (whatever that is) as most of the PCs I manage don't have Dell Update installed; only Support Assist.

2 Bronze
2 Bronze
17966

Same problem on Precision 5510.

Dell Data vault (DDVDataCollector.exe) : 5.2.2.60.

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