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6 Posts
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199883
Dell Digital Delivery - pending items / waiting
About a month after I took delivery of my XPS 14 Ultabook, Dell Digital Delivery popped up and installed FastAccess Facial Recognition. Great. Worked fine.
I had been wondering about the Adobe Elements products that were promised as part of the new laptop package but have been too busy to follow up. I was pleasantly surprised then to see - a day after Facial Recognition installed, that Digital Delivery was now showing Adobe Premiere Elements 10 in the list.
However... Premiere has been there for about 2 weeks now, with the Status of "Waiting".
When I look in the DDD Event Log, it shows "Got 2 pending downloads from Dell servers" - every minute!
I've got a d!mn fine internet connection - obviously - I'm on this website. So it can't be waiting for an internet connection.
I have found and run the Dell Digital Delivery Reset Tool, as suggested in other posts on the forum. The reset tool ran ok, and it can see in its Log file that the 2 pending downloads are Premiere Elements 10 and Photoshop Elements 10.
I have restarted my laptop at least twice since running the Reset Tool, and confirmed that the DDD service is running. (Which I assume is also evidenced by the Event Log updating every minute.)
So.... what is it waiting for?
How can I kickstart the downloading and installing process please?
DDD version is 2.2.3, if that helps.
DerekBez
6 Posts
4
September 6th, 2012 08:00
I may have solved the problem. Hope this helps someone else.
Stop the Digital Delivery service under Windows.
Look in C:\ProgramData\Dell\Digital Delivery for the file ClientFulfillmentService.State.settings.
Rename this file to something else (I'd prefix it with OLD... perhaps).
Start the service.
After I did this, a minute to two later when the Dell Digital Delivery interface appeared, it correctly showed both Premiere and Photoshop, and immediately started downloading.
Programs installed. Problem solved. :emotion-11:
DerekBez
6 Posts
0
September 6th, 2012 07:00
To add to this...
After a bit of digging around, I found Service.log file. Below is a typical entry:
2012-09-06 13:41:54,699 [6524] INFO Requesting pending downloads list from DFE. [RequestPendingDownloads]
2012-09-06 13:41:55,262 [6524] INFO Got 2 pending downloads. [ProcessPendingDownloads]
2012-09-06 13:41:55,270 [6524] INFO DID:701-PID:701, Adobe Premiere Elements 10 [ProcessPendingDownloads]
2012-09-06 13:41:55,274 [6524] INFO DID:721-PID:721, Adobe Photoshop Elements 10 [ProcessPendingDownloads]
2012-09-06 13:41:55,276 [6524] INFO Validating 2 pending download(s). [ValidateDownloads]
2012-09-06 13:41:55,282 [6524] INFO 2 pending downloads are valid. [ProcessPendingDownloads]
2012-09-06 13:41:55,308 [6524] INFO DID:701-PID:701, Adobe Premiere Elements 10 [ProcessPendingDownloads]
2012-09-06 13:41:55,331 [6524] INFO DID:721-PID:721, Adobe Photoshop Elements 10 [ProcessPendingDownloads]
2012-09-06 13:41:55,332 [6524] INFO Entering FilterExistingContent() [FilterExistingContent]
2012-09-06 13:41:55,338 [6524] ERROR Exception [InvokeWithRetryAfterWait]
System.NullReferenceException: Object reference not set to an instance of an object.
at Dell.Svdc.ClientFulfillmentService.Package.get_Installed()
at Dell.Svdc.ClientFulfillmentService.Controller.FilterExistingContent(List`1& pendingDownloads)
at Dell.Svdc.ClientFulfillmentService.Controller.ProcessPendingDownloads(List`1 pendingDownloads)
at Dell.Svdc.ClientFulfillmentService.Controller. b__22()
at Dell.Svdc.ClientFulfillmentService.Controller.InvokeWithRetryAfterWait(Action serviceCall, Action retryAction)
The log file was found in: C:\ProgramData\Dell\Digital Delivery\Logs
jaboumrad
3 Posts
0
February 1st, 2013 08:00
Thanks! This worked to get my Adobe Acrobat download going. Tried under 2 different user profiles and always stuck at Waiting. Download is almost done as I write this.
evilass
1 Message
0
February 9th, 2013 08:00
Helped me, too. Thanks a lot.
ElkoMan
1 Message
0
August 24th, 2015 14:00
I know this answer was posted three years ago, but I had a similar problem with a Dell XPS 13 delivered last week, for which I was trying to download Acrobat DC Standard using Dell Digital Delivery. The solution still works! Thank you so much.
coder4life
3 Posts
0
February 22nd, 2016 08:00
Maybe they changed the path in Windows 10. First I had to go to Folder Options, View, change Hidden Files and Folders to 'Show hidden files, folders, drives'.
I found the client file here: C:\Program Data\Dell\Digital\Delivery.
Then I followed the other posts directions for stopping process, renaming, and restarting the process, it works.
I had gotten only one product downloaded. After the steps above and restarting the process, the second one started immediately to download. After it finished, I plan to disable the 'Dell Digital Delivery Service', which I assume I don't need anymore.
ferrell1
5 Posts
1
November 30th, 2016 14:00
Perfect! Worked great!