Doug Macpherson,

Thank you for using the Dell Community Forum.

Try the steps below for your operating system to see if that will resolve the issue you are having with Dell Support Center.

To fix this issue, follow the steps given below:

1. Uninstall Dell Support Center.
   
   
2. Rename the C:\dell.sdr file. This file is marked hidden.
   
   
   • Launch Windows File Explorer
     
     
   • For Vista:
     
     
     1. Click Organize > Folder and Search > View.
        
        
     2. Select Show hidden files and folders.
        
        
   • For XP:
     
     
     1. Click Tools > Folder Options > View.
        
        
     2. Select Show hidden files and folders
        
        

        	Note:
        	Dell.sdr should now be visible at the root of C folder (C:\dell.sdr) Rename this file to dell.sdr.txt. If C:\dell.sdr does not exist, skip this step.

        
        
3. For VISTA systems:
   
   
   • Click Start
   • Select Run and Enter Regedit in Run Box
   • Open Registry
   • Select HKLM from Registry
   • Select Software > Microsoft > Windows > Current Version
   • From Current version, select Explorer > Shell folders
   • From Shell Folders, select CommonAppdata
   • CommonAppdataValue should be set to C:\ProgramData
   • If the value is not C:\ProgramData, change it to C:\ProgramData
     
     
4. Check the regional settings to ensure that a supported locale configuration is chosen.
   
   
   • For XP:
     
     
     1. Launch Control Panel > Regional and Language Options
        
        
     2. Regional and Language Options > Current Formats tab
        
        

        	Note:
        	Ensure that one of the supported values is chosen. See Support Configurations section below for the list of supported configurations.

        
        
   • For VISTA:
     
     
     1. Launch Control Panel > Clock, Language, and Region > Change the Country or Region
        
        
     2. On the Formats tab:
        
        

        	Note:
        	Ensure that one of the supported values is chosen. See Support Configurations section below for the list of supported configurations.

        
        
     3. On the Location tab select corresponding country. See Support Configurations section below for the list of supported configurations.
        
        
5. Download Dell Support Center from Dell Support Center and reinstall.
   
   
6. Launch DSC and go through the set up screens.
   
   
7. Leave the system connected to the internet for a minimum 2 hours so that updated content can be downloaded to the system.
   
   
8. Rename the dell.sdr (Step2), back to its original name dell.sdr.