Hi dennisv21,

Try to uninstall and re-install Dell System detect.

To Uninstall:

• Click Start
• Click Control Panel
• Click Programs or Programs and Features
• Right-click Dell System Detect
• Click Uninstall
• Follow the prompts to complete uninstallation.

To re-install, click on the following link and follow the on-screen instructions  http://dell.to/13Xrog9

I followed your steps, but during the reinstall of the Dell System Detect, I got the same message:  "Dell System Detect has stopped working."

Here are the details of the crash:

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: DellSystemDetect.exe

 Application Version: 5.0.2.57

 Application Timestamp: 51cc3945

 Fault Module Name: clr.dll

 Fault Module Version: 4.0.30319.1008

 Fault Module Timestamp: 517a18ff

 Exception Code: c00000fd

 Exception Offset: 000000000003743e

 OS Version: 6.1.7601.2.1.0.768.3

 Locale ID: 1033

 Additional Information 1: afa4

 Additional Information 2: afa48532ca019ecaf79b0f1923301199

 Additional Information 3: 30e9

 Additional Information 4: 30e9a0807076300cc55ebe205c530e20

Read our privacy statement online:

 go.microsoft.com/fwlink

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Hi dennisv21,

Please try a different browser. Also ensure that Microsoft .NET Framework 4 is installed on your computer. You may download and install it from the following link http://dell.to/15QO3kQ.

Please check if the service tag same in BIOS and on the bar-code of the computer. To access BIOS, restart the computer, tap F2 key on Dell logo.