MikeQuinnWFEL
1 Copper

DmiInfo Has stopped working, Any Ideas on a fix?

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8 Replies
7- Thorium

RE: DmiInfo Has stopped working, Any Ideas on a fix?

You are infected with malware.


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The forum is primarily user to user, with Dell employees moderating
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MikeQuinnWFEL
1 Copper

RE: DmiInfo Has stopped working, Any Ideas on a fix?

McAfee and stinger all say ok? How do you come to the conclusion Its Malware? 

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kimpossible86
1 Copper

RE: DmiInfo Has stopped working, Any Ideas on a fix?

I'm getting this same error message Mike.  I looked in Task Manager and there is a process running, dmiinfo.exe *32, if you open the file location it takes you to a folder for Dell Backup and Recovery.  I doubt this is malware.  I can't really find any relevant information online about dmiinfo, but DMI (desktop management interface) is what keeps track of what hardware and software is on the computer.  That's all I've been able to figure out so far.  I can reboot the computer and it will be fine and the dmiinfo service won't be running (so far at least). 

kimpossible86
1 Copper

RE: DmiInfo Has stopped working, Any Ideas on a fix?

My user is still getting that error.  I am uninstalling Dell Backup and Recovery to see if that fixes anything. 

MarkoZ87
1 Copper

RE: DmiInfo Has stopped working, Any Ideas on a fix?

Hello,


I would like to know if you have found the solution for this problem.


Thank you!


Best wishes,
Marko

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7- Thorium

RE: DmiInfo Has stopped working, Any Ideas on a fix?

dmiinfo.exe can a backdoor Trojan horse that uses malicious scripts in the DBAR client software, allowing unauthorized remote access.

http://www.dellbackupandrecovery.com/en-us/Index.html

If you have upgraded windows then you may need to unistall older versions and update to the newest.

 "Error 0x4001100200001005 if problem persists contact Dell support".

The reason you get Error 0x4001100200001005 is because the OEM hard drive was replaced with a retail hard drive.  OEM drives are "tattooed" or branded and the DELL recovery media will search for it before installing.  This is also why you cannot clone Dell Drives to new blank hard drives.


 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

Tags (1)
MikeQuinnWFEL
1 Copper

RE: DmiInfo Has stopped working, Any Ideas on a fix?

Dell backup and recovery sounds about correct, I will uninstall and see if this solves thanks Kimpossible86, How did it go for you after uninstall ?

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MikeQuinnWFEL
1 Copper

RE: DmiInfo Has stopped working, Any Ideas on a fix?

Disable Dell Admin Console , go to Msconfig - services ("dell client security manager") disable.