Facial Recognition Software for 1340 XPS

Hello Nadooo1311,

There are few steps that can be tried: 

Ensure you have entered Service tag correctly. Ex: Entering 0 instead of O and B instead of 8.

This link for My dell downloads would only work on Internet Explorer. If you are using IE, try resetting the browser:

• Close all Internet Explorer and Windows Explorer windows that are currently open.
• Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
• Click the Tools button, and then click Internet options.
• Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
• In the Reset Internet Explorer Settings dialog box, click Reset.
• When Internet Explorer finishes applying default settings, click Close, and then click OK.
• Close Internet Explorer.

Your changes will take effect the next time you open Internet Explorer. Please try the steps and check if that works. 

Kindly write back if you have any further queries.  

I'm sorry for not answer for long time but simply your first answer made me feel like i'm some one who has computer and dont know any thing in the computer basics and i felt like no help will come from your side

first of all yes i use Firefox but simply i was able to notice this page

https://smartsource.dell.com/web/UserForms/RegisterSystem.aspx

doesn't go on with Firefox and it need internet explorer

second using the service tag its only in the support page not in the previous page i wrote

and simply even i wrote it wrong i can make the page detect it and my service tag is ???????

any way i wish to download the default software of my laptop, i already have the drivers but for software and utilities i cant as the page say  (Service Tag is already registered or is invalid.)

now you already have my service tag which wrote on the back of my laptop and detected by the driver download page

so if you can help me get the other software I'll be thankful

best regrades

Nader Elzaiany

Hi Nadooo1311,  

Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.

Hello Nader Elzaiany,

I apologize for the inconvenience caused. In order to assist you further, I’d request you to private message the following details listed below. 

• Name (First, Last)
• E-mail address
• Phone Number
• Portal Password
• Country
• Language
• System type
• Operating System
• Browser Used & Version

To private message, click on my user name and click start conversation. I would also request you to edit your previous post and remove the system service tag for security reasons. To edit the post, click the green pen and edit the post. 



Please write back with the details, I'd be glad to assist further.

sorry sir but do you think its normal to ask all this questions to allow me to get my laptop software?

even my bank don't ask all this when i contact them

plus how you expect me to give you my password for my login to the forum here?

that's totally not accepted

you consider the service tag is security thing shouldn't be shared and now ask me to give you my password

where is the logic in that

its 3 days since i sent you the information you asked for in privet message

Hello Nader Elzaiany,

I really apologize for the delay in response! I have also received your private message and I would be replying to it.

i already did and you will find the result in your inbox

thanks once again for your try to help

Hi Nader Elzaiany,

Thank you for replying.

I have also replied to your private message. Please try the step and write back with results.

thank you for your responding and for your politeness

Hi Nader Elzaiany,

I really appreciate your effort and co-operation in troubleshooting this issue. I have received an update from the product research group and have private messaged you the same.

Hi,

This customer conversation was taken offline for privacy reasons and the issue was resolved. If you continue to experience issues after attempting these steps, please start a new thread.

thank you Allan  for all your help and support

and thanks for all the technical team too

best regrades

Hi Nader Elzaiany,

Glad we could help by fixing your issue. In case of a similar situation in future, you can always refer to the link http://dell.to/YegVvF. Please feel free to reach out to us for any further help.