Need Help with Office 2003 Reinstall

Need to know how many partitions are on the hard drive, and if you have more than one hard drive. Are you using any USB keys? How do you change the default location from the C"\Program Files\Microsoft Office to the D partition?

Thanks for your reply. The hard drive has four partitions: C, D, F, G. They are on one internal hard drive. This is a laptop. I have an external hard drive that I use for backup. I did not have it on during installs. I have a key but it was not inserted during installs.

During install, the Windows installer asks me where I want to install and suggests D:/Program Files/Microsoft Office. I say yes.

Since my post, I have been able to get beyond the "insufficient disk space" problem by using Run from the Start menu, and typing as follows: E:SETUP.EXE LOCALCACHE=F.
(E is the CD-rom drive and F the largest partition). I found this command in the Setup readme for Office 2003. I thought perhaps the Installer was trying to cache to E.

What happens when I do this is Setup goes through what appears to be all the actions, and is about to complete, when I suddenly get an error msg that is something like: "Microsoft Office was not able to complete setup. We apologize for the inconvenience." No error code. It asks me if I want to report the problem to Microsoft.

This is what was occurring originally, which caused me to try to reinstall office.

Message Edited by aronius on 03-06-2006 07:54 PM

I have to ask: Why do you have four partitions on one hard drive? This is probably causing the problem. Office likes to reside on the C drive. If you change that, it should not be a major problem. However, if you have four partitions and choose anything but the C drive, I can see problems occurring.

Do you have enough space on the C drive to install Office? If so, uninstall any current versions and reinstall on C.

Try reading the article << here >> for some ideas. If that doesn't help, I'd recommend assigning another drive letter to your CD before installing. I'd use N or T.

I have a dual boot with an OS in each of C and D. I want completely separate environments for different tasks. C is for Music Production and Performance only and has very little running in the background to free up system resources. D is an Internet environment with much on in the background.

F and G are for data that I want separate from the OS and from each other.

This has worked fine for the three years I've had this laptop and only now is there a problem. Office 2003 installed fine on D with Word and Outlook a year ago. It's only when I want to add programs now that there's a problem.

I found the following Microsoft Office Setup.txt file in my temp folder which suggests that, despite using LOCALCACHE=F, Setup is stil trying to cache to E: (my CD-ROM drive. How do I tell it to cache elsewhere?

Detected Windows Info:
PlatformId = 2
MajorVersion = 5
MinorVersion = 1
ServicePackLevel = 1
- - - - - - - - - - - - - - - - - - - - - - -
Launch Setup
3/5/2006 5:07:18 PM
Found property assignment: LOCALCACHE=F
Setup path: e:\SETUP.EXE
Trying to get version of
e:\SETUP.EXE
...succeeded.
e:\SETUP.EXE is version 11.0.5510.0
Current version of Setup.exe: 11.0.5510.0
Searching for .INI file: SETUP.INI
e:\FILES\SETUP\SETUP.INI
Settings file located: e:\FILES\SETUP\SETUP.INI
GetTempPath returned: D:\DOCUME~1\AARONA~1\LOCALS~1\Temp\

Reading settings file
e:\FILES\SETUP\SETUP.INI
Located: e:\PRO11N.MSI
Package to install: e:\PRO11N.MSI
Reading from "e:\FILES\SETUP\SETUP.INI": "Product\SkipLangCheck" (Default: 0)
Value: 0
Reading from "e:\FILES\SETUP\SETUP.INI": "Product\CheckUpdates" (Default: 0)
Value: 0
Product {91110409-6000-11D3-8CFE-0150048383C9} is not installed for the user.
Checking for Windows Installer....
D:\WINDOWS\System32\MSI.DLL
.. succeeded.
Checking for any beta version of the product.
dwNoLtCoExist = 0
Reading from "e:\FILES\SETUP\SETUP.INI": "Cache\CDCache" (Default: 0)
Value: auto
Office-specific properties added: LOCALCACHE="F"
General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="e:\" SETUPEXENAME="SETUP.EXE"

Writing Task: Main - Microsoft Office 2003
Path: D:\WINDOWS\System32\msiexec.exe
CmdLine: /I e:\PRO11N.MSI LOCALCACHE="F" LAUNCHEDFROMSETUP="1" SETUPEXEPATH="e:\" SETUPEXENAME="SETUP.EXE"

Looking for setup tasks to process.
3/5/2006 5:07:18 PM WaitForMsiExecDone...
3/5/2006 5:07:18 PM WaitForMsiExecDone exits
Verifying install package is available
Reading from "e:\FILES\SETUP\SETUP.INI": "Cache\CDCache" (Default: 0)
Value: auto
Reading from "e:\FILES\SETUP\SETUP.INI": "Cache\Purge" (Default: 0)
Value: 0
Reading from "e:\FILES\SETUP\SETUP.INI": "Cache\DeletableCache" (Default: 0)
Value: 1
SetupXml is at: e:\Files\Setup\PRO11N.xml

Parsing Download Info
Starting to load install configuration
Download Info:
Download Code : 90000409-6000-11D3-8CFE-0150048383C9
Source Path : e:\
Product Code : {91110409-6000-11D3-8CFE-0150048383C9}
Prod Src Path : PRO11N.MSI
Use Windows Installer : false

Files to Download:
File: FILES\WINDOWS\INF\AER_1033.ADM (DW20.ADM_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DW20.EXE (DW20.EXE_0001)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWDCW20.DLL (DWDCW20.DLL)
File: FILES\PFILES\COMMON\MSSHARED\DW\1033\DWINTL20.DLL (DWINTL20.DLL_0001_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWTRIG20.EXE (DWTRIG20.EXE)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLEAN.DLL (OCLEAN.DLL_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCORE.OPC (OCLNCORE.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCUST.OPC (OCLNCUST.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\OCLNINTL.OPC (OCLNINTL.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OFFCLN.EXE (OFFCLN.EXE_1033)
File: FILES\SETUP\OSE.EXE (OSE.EXE)
File: PRO11N.MSI (PRO11N.MSI)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10O.CHM (PSS10O.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10R.CHM (PSS10R.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\SETUP.CHM (SETUP.CHM_1033)
File: SKU111.XML (SKU111.XML_0002_1033)
File: A2561408.CAB (A2561408.CAB)
File: A3561408.CAB (A3561408.CAB)
File: A4561408.CAB (A4561408.CAB)
File: AV561404.CAB (AV561404.CAB)
File: CC561401.CAB (CC561401.CAB)
File: CD561401.CAB (CD561401.CAB)
File: CF561401.CAB (CF561401.CAB)
File: CL561401.CAB (CL561401.CAB)
File: CM561401.CAB (CM561401.CAB)
File: CP561401.CAB (CP561401.CAB)
File: CR561401.CAB (CR561401.CAB)
File: CS561404.CAB (CS561404.CAB)
File: E2561412.CAB (E2561412.CAB)
File: E3561406.CAB (E3561406.CAB)
File: E4561412.CAB (E4561412.CAB)
File: EV561406.CAB (EV561406.CAB)
File: G3561412.CAB (G3561412.CAB)
File: GV561403.CAB (GV561403.CAB)
File: IJ561401.CAB (IJ561401.CAB)
File: IS561401.CAB (IS561401.CAB)
File: IU561401.CAB (IU561401.CAB)
File: L2561412.CAB (L2561412.CAB)
File: L3561412.CAB (L3561412.CAB)
File: L4561412.CAB (L4561412.CAB)
File: L9561403.CAB (L9561403.CAB)
File: LV561409.CAB (LV561409.CAB)
File: M2561414.CAB (M2561414.CAB)
File: M3561414.CAB (M3561414.CAB)
File: M4561414.CAB (M4561414.CAB)
File: M9561408.CAB (M9561408.CAB)
File: MA561412.CAB (MA561412.CAB)
File: MC561412.CAB (MC561412.CAB)
File: MG561411.CAB (MG561411.CAB)
File: MH561402.CAB (MH561402.CAB)
File: MO561405.CAB (MO561405.CAB)
File: MT561413.CAB (MT561413.CAB)
File: O0561401.CAB (O0561401.CAB)
File: O1561415.CAB (O1561415.CAB)
File: O9561411.CAB (O9561411.CAB)
File: P2561407.CAB (P2561407.CAB)
File: P3561405.CAB (P3561405.CAB)
File: P4561405.CAB (P4561405.CAB)
File: PA561401.CAB (PA561401.CAB)
File: PR103374.CAB (PR103374.CAB)
File: PR103680.CAB (PR103680.CAB)
File: PR308249.CAB (PR308249.CAB)
File: PV561405.CAB (PV561405.CAB)
File: PW561407.CAB (PW561407.CAB)
File: Q2561411.CAB (Q2561411.CAB)
File: Q3561411.CAB (Q3561411.CAB)
File: Q4561409.CAB (Q4561409.CAB)
File: QV561409.CAB (QV561409.CAB)
File: SKU111.CAB (SKU111.CAB)
File: TR103621.CAB (TR103621.CAB)
File: TR308223.CAB (TR308223.CAB)
File: V3561411.CAB (V3561411.CAB)
File: W2561411.CAB (W2561411.CAB)
File: W3561409.CAB (W3561409.CAB)
File: W4561409.CAB (W4561409.CAB)
File: WV561409.CAB (WV561409.CAB)
File: YA561403.CAB (YA561403.CAB)
File: YB561408.CAB (YB561408.CAB)
File: YC561413.CAB (YC561413.CAB)
File: YH561411.CAB (YH561411.CAB)
File: YI561403.CAB (YI561403.CAB)
File: YL561402.CAB (YL561402.CAB)
File: YM561403.CAB (YM561403.CAB)
File: YO561409.CAB (YO561409.CAB)
File: YS561405.CAB (YS561405.CAB)
File: YT561401.CAB (YT561401.CAB)
File: ZA561402.CAB (ZA561402.CAB)
File: ZC561402.CAB (ZC561402.CAB)
File: ZD561402.CAB (ZD561402.CAB)
File: ZE561411.CAB (ZE561411.CAB)
File: ZF561407.CAB (ZF561407.CAB)
File: ZG561401.CAB (ZG561401.CAB)
File: ZH561411.CAB (ZH561411.CAB)
File: ZI561402.CAB (ZI561402.CAB)
File: ZJ561401.CAB (ZJ561401.CAB)
File: ZK561401.CAB (ZK561401.CAB)
File: ZM561401.CAB (ZM561401.CAB)
File: ZN561401.CAB (ZN561401.CAB)
File: ZO561401.CAB (ZO561401.CAB)
File: ZQ561401.CAB (ZQ561401.CAB)
File: ZR561409.CAB (ZR561409.CAB)
File: ZS561401.CAB (ZS561401.CAB)
File: ZT561401.CAB (ZT561401.CAB)
File: ZU561409.CAB (ZU561409.CAB)
File: ZV561401.CAB (ZV561401.CAB)
File: ZY561401.CAB (ZY561401.CAB)
File: ZZ561401.CAB (ZZ561401.CAB)
File: FILES\SETUP\SETUP.INI (PRO11N.INI)
File: SETUP.EXE (SETUP.EXE_1033)
Using Office Source Engine at path: e:\FILES\SETUP\OSE.EXE
Connected to Office Source Engine.
Checking version of Office Source Engine...
Version: 11.0.5525.0

Using Local Cache Drive of already installed product: E:\.
Found pre-existing download, will use this as default drive for local cache.
Can't cache "some" on drive "E:\", not enough disk space.
(CDCACHE=AUTO) - There is not enough space to cache some or all of the image. Default for this download was E:\
Didn't have enough space to perform local cache Setup.
Couldn't perform local caching.
DWSETUPLOGFILE="D:\DOCUME~1\AARONA~1\LOCALS~1\Temp\Microsoft Office 2003 Setup(0028).txt"
DWMSILOGFILE="D:\DOCUME~1\AARONA~1\LOCALS~1\Temp\Microsoft Office 2003 Setup(0028)_Task(0001).txt"
Command Line Logging Parameters: /lpiwaeo "D:\DOCUME~1\AARONA~1\LOCALS~1\Temp\Microsoft Office 2003 Setup(0028)_Task(0001).txt"
3/5/2006 5:07:19 PM
Executing Task:
Microsoft Office 2003
"D:\WINDOWS\System32\msiexec.exe" /I e:\PRO11N.MSI LOCALCACHE="F" LAUNCHEDFROMSETUP="1" SETUPEXEPATH="e:\" SETUPEXENAME="SETUP.EXE" /lpiwaeo "D:\DOCUME~1\AARONA~1\LOCALS~1\Temp\Microsoft Office 2003 Setup(0028)_Task(0001).txt" CDCACHE="0" DWSETUPLOGFILE="D:\DOCUME~1\AARONA~1\LOCALS~1\Temp\Microsoft Office 2003 Setup(0028).txt" DWMSILOGFILE="D:\DOCUME~1\AARONA~1\LOCALS~1\Temp\Microsoft Office 2003 Setup(0028)_Task(0001).txt"
Type: msi
Ignore Return Values: False
Reboot: False


Successfully launched MsiExec....
3/5/2006 5:09:21 PM Chained install return code: 1603

Exit code was an error.
Shutting down chained setup processing.
Set Verbose logging for subsequent setup.


***** Setup exits
3/5/2006 5:09:21 PM
(return = 1603)

Success! Issue was Installer continued trying to cache to E: (CD-Rom).

First found a workaround: Changed CD-Rom drive letter. Changed letter of largest partition to E:. Office installed.

Changed drive letters back. Office apps still ran.

Checked to see if could install additional templates for Powerpoint: Got screen that indicated E: had no space.

Instead of doing workaround again, searched registry for “cache.”

Found registry entry which set LocalCacheDrive for Office to E. Changed it to F. Was under:
MyComputer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\11.0\Delivery\{91110409-6000-11D3-8CFE-0150048383C9}

Then could install additional templates for Powerpoint. Think registry entry was problem.

Thanks for the help.