Problems with Microfsoft Office 2007

You can try "repairing" your Office Installation. Open any Office application (Word for example). Click on the Office Orb (top left hand corner)>Word Options>Resources> and click on the Diagnose button opposite "run Microsoft Office Diagnostics".

Thanks for trying to help.  I tried that and it didn't work.  I finally found a recommendation from the MS Office Online forum which worked.  It was suggested that a WORD add-in was the problem.  I had Scansoft PDF Converter  and PDF Creator as addins.  Once I deleted these and deleted a Registry entry for WORD \DATA, WORD began working properly again.  I suspect that one of the Microsoft Office updates caused the problem with the Scansoft software as these were older versions.  Thanks again for the suggestion.

Sandy

You might want to use System Restore go back to latest date available before those new updates were installed. Personal files will be ok, but the updates will be removed and you will need to reinstall them, assuming they don't cause the problem again.

Ron

Thanks very much for the recommendation.  However, I did use System Restore back several versions and that didn't fix the problem.  As mentioned in my response to Rebel9, the Scansoft add-ins apparently caused the problem.  I do appreciate your recommendation.

Sandy

Hold down control while opening word (double click on the word shortcut while pressing control). Select yes when it prompts you to start in safe mode. Press control and n to create a new document (otherwise it will be blank) or open a document by pressing control and o. Does word work properly or still hang?

I appreciate your suggestion.  However, I solved the problem by removing the add-ins and removing the entry in the register that I mentioned above.  Earlier, I did reboot Windows in safe mode and tried to open WORD then, but it didn't work at that time.  I just tried your suggestion and WORD does open in safe mode.  Thanks for the help.

Sandy

Many thanks for the suggestion. How do I find out what addins i may have? How do I then get rid of them?

Thanks

Mike

Assuming it's the same as Word 2003, click Tools>Templates and Add-ins. You should be able to disable add-ins that are causing problems. And if you need those add-ins, you'll have to uninstall and reinstall them.

Ron

Check user permissions for the bum profile.

Could be a corrupted profile. Log in as Administrator and transfer ownership of all the files belonging to the old user to the new user.  Then delete that old profile.

Ron