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JacquesA

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16 years ago

J

JacquesA

40 Posts

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75162

May 9th, 2010 17:00

Roxio Creator DE 10.3 freezes computer at splash screen (Windows 7)

Installed Windows 7 on new disk.

Reinstalled Roxio Creator DE 10.3 and burned a couple of disks.

Now, when I launch Roxio, it hangs at the splash screen. The mouse and keyboard are frozen, and Ctrl-Alt-Del has no effect. That is, the mouse does not move and the CapsLock light does not change. The computer *can* be pinged from a remote system, and files can be browsed from the remote system. However, neither Remote Desktop nor shutdown -m \\FROZENCOMPUTER work. Pressing the power button briefly has no effect. Depending on what else was running, the disk light *may* show periodic activity.

If I unplug my mouse or keyboard and plug it back in, I get neither the bong for removal nor does the reinsertion get recognized.

The only way to shut it down is by holding the power button down.

So Roxio appears to be freezing the screen, or at least itself, and also the keyboard and mouse. The system itself continues to run, but many functions are impaired.

I`ve tried removing Roxio and reinstalling with no change. I also removed all the programs that could reasonably by assumed to affect Roxio (e.g. Daemon Tools). There is little else on the system as it is a recent clean installation.