Unsolved
This post is more than 5 years old
9 Posts
0
1705
Slow curser response - Dell Laptop Windows 10
I have an issue with the extreme slow curser response. I just began about a month ago and has rendered my laptop unusable. My curser will blink as normal and I can type about 3-4 keystrokes and it stops. I have to wait util it begins to blink again and type a few more keystrokes. I saw a posting from 2007 where someone had the same problem and they said the cause was a MediaDirect update. At that time they eliminated MediaDirect and it seemed to solve the problem . I am not sure what MediaDirect is or how to eliminate it, if it is the problem. Any suggestions?
Thanks for any assistance...
robert p
4 Operator
4 Operator
•
9.4K Posts
0
October 24th, 2017 05:00
Hi LatourEffell,
Thanks for posting.
Here is an article about MediaDirect you may find helpful. http://dell.to/2yKJtZm
From what you're describing it sounds like a recent update or a recently installed program may be causing the issue you are seeing. Have you been able to restore back to the last known good configuration?
LatourEiffel
9 Posts
0
October 25th, 2017 13:00
No I have not. I am not sure what would be the best date to do that. Would that only reset the software or would I lose everything that changed from that time forward?
LatourEiffel
9 Posts
0
October 25th, 2017 13:00
C'est frustrant.
robert p
4 Operator
4 Operator
•
9.4K Posts
0
October 26th, 2017 04:00
You should only reset the software, but, you've backed up your computer right? If you have critical data, you should always backup.
LatourEiffel
9 Posts
0
October 26th, 2017 08:00
I back it up with Norton. At this point I don't care. I can't type more than 3 keystrokes. How do I reset software? I tried to restore to a previous check point but, it just failed at every attempt. I believe the Windows & Microsoft software est subscription based. Could I download? My laptop is an Inspiron 3531.
robert p
4 Operator
4 Operator
•
9.4K Posts
0
October 26th, 2017 11:00
Try uninstalling then reinstalling the software. If that's not helpful, then, try reinstalling the Operating system.
LatourEiffel
9 Posts
0
October 27th, 2017 12:00
Problem solved! I uninstalled the keyboard/mouse driver. Rebooted and the reboot reinstalled the drivers and all is well. I tried to download the drivers assuming that they may be corrupted. But, It wouldn't allow me to install them because I already had the current drivers. I knew this but, they were corrupted. One of the other comments to another request suggested just uninstalling & rebooting. Give this man a gold star! :) Merci beaucoup for all the assistance. I was just about to give up.
robert p
4 Operator
4 Operator
•
9.4K Posts
0
October 30th, 2017 11:00
Thank You! Glad you were able to resolve the issue. Thanks for posting so others can be helped as well.