nootch258
6 Indium

Uninstallation problem

I recently downloaded a newer version of Adobe Flash Player. With it came a toolbar which I didn't see offered and I didn't want. It included a search page I'm not familiar with (Val--?) I have tried everything, including uninstalling it under Programs in the Control Panel. It just doesn't want to go away. It has replaced my Bing Homepage, which I brought back, but now it 'dominates', often 'overpowering' what I am doing. How can I get rid of this unwanted download?

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Moderator
Moderator

RE: Uninstallation problem

Hi nootch258,

There seems to be a ‘Adware’ virus infection on your computer. I would advise that you start your computer into safe mode and run a malware scan so that it removes the virus infection. Please follow the steps mentioned below to start the computer into the safe mode and run the malware scan.

  1. Restart the computer.
  2. As the computer boots, press <F8> when the Dell Splash Screen appears.
  3. Scroll down to option ‘Safe mode with networking’ and Click on ‘Enter’ button.
  4. This will boot you into the safe mode.
  5. Please refer to the link below to download, install and execute it to run malware scan tool.
    http://dell.to/15KymGK
  6. After the scan finishes it should give the virus name please select the files and delete it and restart the computer to check for the issue resolution.

Please let me know if this helps.

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nootch258
6 Indium

RE: Uninstallation problem

Yes......that did it! Thank you so much for your help! I have got to be more careful to read all that is being offered. I don't want to have to 'clean up' after every download of software that is often needed.

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