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Go to SolutionUninstalling FastAccess facial recognition software
I've recently purchased an Inspirion 17" /Win8 which came with FastAccess Facial recognition software installed.
FastAccess kept turning ON the camera (and led) and didn't allow me to monitor when it was turning on or to fine tune when it was allowed to start using the camera (and system resources). So after a few emails with support from SensibleVision, and finding the latest version was faster and better featured - they wanted an upsell - I uninstalled it via Control Panel. It wasn't that fast - easier to type in a password, than have to smile at the camera and wait.
However there still appeared to be some slivers of it around that I never tracked down.
Now this morning, all of a sudden FastAccess pops up and wants to be trained again on my face. Seems like Dell Digital Delivery has downloaded it again. I go to Dell Digital Delivery and it doesn't allow removing FastAccess plus a few other upsell items. So I've uninstalled Dell Digital Delivery as well.
In any other place, something that keeps installing itself and being annoying is called a virus.
Am I missing anything else I should uninstall to get rid of this "viral" software.
But it DOES! I don't know what else to tell you. This time I have also uninstalled digital delivery as well. Hopefully that will solve the problem. Again here is a product that I don't want. I did not ask for it or pay for it so I don't want the demo either and don't want my computer to keep asking me to set it up and get started!! Apparently nobody who works for FastAccess or Dell knows how to keep it from coming back. This is in my opinion a virus and I am furious that I have to keep dealing with this. You really need to pass this along and let your company know that this is really a bad way to do business!
erickreider
1 Message
21574
3
Posted September 21st, 2014 13:00
there doesn't appear to be a way to 'uncheck' the item in Dell Digital Delivery
Delete the FastAccess installer files from the Dell Digital Delivery directory. This should stop the automatic reinstall behavior.
C:\ProgramData\Dell\Digital Delivery\Downloads\Software\FastAccess Facial Recognition
Note: ProgramData directory is hidden by Windows default.
To make this directory visible:
1. Press the Windows key+E
2. Top left- Press the "Organize" button
3. Select "Folders and search options" in drop down menu
4. Click the "View" tab at top of box
5. Under "Advanced settings"- Locate the "Hidden files and folders" entry
6. Select "Show hidden files, folders and drives" radio button
7. Press apply, then OK
Next, uninstall FastAccess:
- Open control panel
- Select Programs and Features
- Locate the FastAccess entry and double-click on it
- FastAccess installer/setup box will show- Press the next button
- Press the "remove" button
- Select the “Remove all config files”- Press next button
- Accept all of the prompts during uninstall
- Reboot
Thanks for the information. I think I did everything correctly however FastAccess still shows up in the Digital Delivery as "Installed". Should it have gone away or will it always show as installed? As long as it doesn't automatically install again I am happy!
Brian
bbgitman
6 Posts
21567
8
Posted November 20th, 2014 18:00
This is horrible. I regret ever buying a Dell! This worked for a time but now my digital delivery again has installed FastAccess on my computer. I really hate having this software on my computer and I think I will never by another Dell product and never by any software by "Sensible Vision"!!! Please, Please, Please someone help me find a way to remove this program permanently so I don't have to throw it off the roof!