how to download software at: smartsource.dell.com

I have bought more than one computer from Dell.  The most recent was an educational priced laptop.  I needed to clean install windows, and I lost some software (Adobe Photoshop Elements and Premier Elements).

I visited:  https://smartsource.dell.com/

The problem is that I can not log in to get the software.  I have my order number, but I can not figure out the email and password.  Unless I can figure this out, I will lose the Adobe software.

I know my standard account login, but not my educational login.  I called Dell and they said my warranty has expired so that they could not help me find out my educational email/password.