how to download software at: smartsource.dell.com

Hi Barnburn,

Did you register this system with My Dell Downloads? If not, then register this system with a new email address. Please see My Dell Downloads -- Frequently Asked Questions 

If you have already registered this system, then you can reset the password by choosing Forgot Your Password option. However, you would need to know the email address that you used to register. However, you've already mentioned that you don't remember the educational email/password, so this may not be a viable option.

Hello Appu,

Thanks for the information.  It partially worked.

It appears that Adobe Photoshop Elements and Premier Elements are not listed as downloadable.  That's $100-$150 software I am now missing.  Do you know why I might not be able to download - and any suggestions?

Thank you

Dell Inspiron 14z - 5423

Hi Barnburn,

Thank you for the response. I would suggest you to download and install Dell Digital Delivery Application 

Once it is installed, you should be able to download and install the necessary software's. Please see How do I use Dell Digital Delivery for more details.

I downloaded the dell digital delivery application, but it doesn't start-up when I double click it.  14z - 5423.

Hi Barnburn,

Are you not able to run the set up file? If yes, then try the following steps.

Try to run the application as administrator. Right click on the set up file and choose Run as Administrator.

If it doesn't work, then try booting into Safe mode and check. Power off the computer -> Restart the computer, tap F8 on Dell logo 2-3 times -> This will take you to ‘Windows Advanced Boot Options’ -> Choose ‘Safe Mode’ in the Advanced Boot menu (use ‘up’ or ‘down’ arrow keys to highlight the option, press ‘enter’ to select) -> When Windows finishes loading in Safe mode, check if you are able to run the file.

The driver gets downloaded to my laptop.  I then double click the driver and it loads here:  c:\\dell\drivers\etc         I then double-click the installer file located there.

Dell Digital Delivery is listed in the start menu.  I run as administrator.  Then it says something like it isn't running.  Then it says unable to connect to the internet.  Internet actually works.

Hi Barnburn,

Try the steps mentioned in this link http://dell.to/19N14ZY 

To open registry editor, open run window, type regedit 

Hope this helps.

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