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Dell 5100MP problems
We have purchased seven of the Dell 5100MP projectors. We love the features and how bright and clear it projects, but we have had overheated failures on five of the seven units we have purchased. The interesting part of the failure is that it happens when we power on the unit sometimes first thing in the morning. We are able to get the unit to restart only when we disconnect the power cord from the power source. The unit will run all day after it has restarted. Three of the five have failed multiple times. The units are mounted from the ceiling in an air conditioned room. We do not beleive it is a heat issue but some kind of sensor problem. The only option Dell has given us is to unplug the projector for ten minutes and restart unit. Dell has agreed to replace all the units we are having problems with.
Tj
partman24
22 Posts
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March 22nd, 2006 15:00
tytj
4 Posts
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March 22nd, 2006 16:00
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 23rd, 2006 12:00
Please provide me with the following information in a private message, not on the board -
Complete name of person to contact:
Shipping address:
Daytime phone of contact:
Service tags (all 7):
Reason: 5100MP projector overheat message
gtopeace
1 Message
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March 24th, 2006 02:00
tytj
4 Posts
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March 24th, 2006 13:00
TMFL
1 Message
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May 11th, 2006 16:00
tytj
4 Posts
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May 11th, 2006 17:00
wjr1965
2 Posts
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February 3rd, 2011 14:00
Dear, "Liason":
How can I get our projector repaired / replaced / updated?
Is there a newer firmware that I can upload to the projector?
Please advise.
WJR
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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February 4th, 2011 21:00
The firmware was never made available on our Driver Library. The only way to get it is to exchange them for replacements while still under warranty.
TheKabelGuy
1 Message
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May 26th, 2020 19:00
Well it’s clearly out of warranty now, but I just purchased a “Like-New” 5100MP and also just put in a new OEM replacement lamp. It overheats in 5minutes. So now what can I do? Can I download the updated firmware? It’s really clean inside and out. Like it just came out of the box for the first time, ever.