Very displeased. Former Dell customer for life loses faith.

Purchased a Dell 5100mp projector on Ebay from an apparently reliable seller with many positive ratings.  Put < 1000 hours on the projector before getting "Lamp Failure" LED on the unit.   Replaced the lamp, and it still doesn't work.  It needs to be serviced, people with this exact problem in the forums have found that it was a hardware issue.  Dell won't let me service the unit because there is a "problem" with the service code.  I've spoken to many reps at Dell and they won't begin to help. The person that sold me the unit, I cannot get in touch with to do a "transfer of ownership" so that I might get it fixed.  The last rep that I spoke to recommended that I call the police as a solution! Local shops won't touch it because they can't get parts. 

The bottom line is it's Dell hardware, they should at least have an option to let me look at getting it fixed.  I didn't do anything wrong here.  Dell's basically saying that it's my fault that I purchased one of their products second hand.  That's ludacris. I've spent upwards of 15k on dell products personally and through my former employer (on my reccomendation) in the past few years.   I'm really glad that they are this insensitive, inhuman and have no sympathy or solution for my situtation.  I will never reccomend another Dell product in all my days, to the contrary I will very publicly express my resentment.

I'm angry that I have a faulty Dell product that Dell won't allow anyone to fix.  I did nothing illegitimate in acquiring the projector and can prove it.  Dell is not interested in that, or in anyway trying to help me.