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September 25th, 2020 14:00
Alert! iDRAC not responding, rebooting
Hi,
After installing VMWare OpenManage_Integration 5.1.0, on VMWare 7.0, I tried to update iDRAC firmware. After the console stuck for more than an hour, I restarted my R720.
Since this time, the iDRAC do not seems to respond. I have many error message at boot.
On POST, I can see on top right "Lifecycle Controller Disabled" also having this error message :"Alert! idrac not responding rebooting"
... And reboot
At this reboot, After memory check, the server reboot and continue tells me iDRAC have a problem, but, at least boot.
After BIOS and RAID check, I have an error "Warning! iDRAC initialisation error"
But I can strike F1 to continue or F2 to run system setup program
- If I hit F2, in BIOS option, under iDRAC Setting, I have: "SWC0700: iDRAC is not ready. The configuration values cannot be accessed."
- If I hit F1, the boot sequence continue and complain again about iDRAC "SWC0700: iDRAC is not ready. The configuration values cannot be accessed."
but if I press F1, the real boot continue.
VMWare is able to boot.
But iDRAC is unacessible, (even no MAC address from switch) and fans never stop, running at ... medium level.
Seems to be iDRAC issue. How can I reinitialise/repair this iDRAC problem ?
Many Thanks,
madeyem
8 Posts
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September 1st, 2022 01:00
I also have a R720 with an failed iDRAC 7 firmware update. Currently the system is still running (Windows Server), but the iDRAC is no longer responding (Web UI not accessible, no ping/link on iDRAC ethernet port).
Since this is a productive system, I'm afraid the server won't boot back into Windows again, once I shutdown/restart to see, if I can reset/re-flash iDRAC in BIOS.
Can you guys confirm, that I will at least be able to boot back into Windows, even if the fans are at 100%? Or will I end up having a completely bricked server after I shutdown/restart?
Thanks in advance.
DELL-Erman O
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September 1st, 2022 02:00
Hi, if the troubleshooting steps recommended under this thread do not work for you, a part replacement is required. Since the iDRAC R720 is not discrete but on the motherboard, unfortunately, if there was a hardware failure, a mobo change will be required.
In iDRAC failures, other running features of the server are not affected except iDRAC. If you do not change the like SATA BIOS settings when you reboot, it will also complete the boot OS process. But you cannot take advantage of iDRAC features. In a bad scenario, assuming the BIOS is a very old version and if you want to update it, it may be a problem since iDRAC and BIOS usually follow the update together, but I don't think it will be a problem in this way. But I always recommend that you always make a backup of your important data.
Hope that helps!