Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

6629

May 9th, 2018 10:00

Cannot attached media with Virtual Console

Using IDRAC 7 Virtual Console , I cannot attached media using the "Launch Virtual Media" menu option. The virtual media windows appears for about 1 second and disappears. In the brief flash I can tell that it see the Firmware update disk that I have mounted on my Mac  but I cannot use it since the virtual media window isn't functional.

  • Workstation OS ( Mac OS Sierra 10.13.1 ) ,
  • Java version: Java 7
  • Browser: Chrome 66
  • iDrac firmware: Version 1.30.30
  • PowerEdge Gen 12: R720xd

I read that Java 6 and 7 are supported, so I installed Java 7 plugin for Chrome 66. 

The first error I hit was the login error. I was able to get past that by hard-coding the idrac credentials into the .jnlp and relaunching the app. 

Error: 

 

05/09/2018 11:34:11:038:  User login response: 3 [Channel access is denied.]
java.net.SocketException: Broken pipe
	at java.net.SocketOutputStream.socketWrite0(Native Method)
	at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:113)
	at java.net.SocketOutputStream.write(SocketOutputStream.java:159)
	at sun.security.ssl.OutputRecord.writeBuffer(OutputRecord.java:377)
	at sun.security.ssl.OutputRecord.write(OutputRecord.java:363)
	at sun.security.ssl.SSLSocketImpl.writeRecordInternal(SSLSocketImpl.java:837)
	at sun.security.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:808)
	at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:122)
	at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:82)
	at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:140)
	at java.io.DataOutputStream.flush(DataOutputStream.java:123)
	at com.avocent.kvm.base.protocol.PacketManager.writeRequest(Unknown Source)
	at com.avocent.kvm.base.protocol.PacketManager$SendThread.run(Unknown Source)
Iactivity from frame rate counter
start inactivity timer
check power dlg open state
power dialog is null, so not visible

After that, the console opens and I can see the remote console of the Dell server.  

 

Screen Shot 2018-05-09 at 11.12.04 AM.png

Virtual Console version

 

Virtual Media sending Connection Setup message
VM header = 65,80,67,80
java.io.IOException: Keystore was tampered with, or password was incorrect
	at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:772)
	at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:55)
	at java.security.KeyStore.load(KeyStore.java:1226)
	at com.avocent.vm.AX509TrustManager.loadCertificate(Unknown Source)
	at com.avocent.vm.AX509TrustManager.
 
  (Unknown Source)
	at com.avocent.vm.VirtualMedia.createSSLSocket(Unknown Source)
	at com.avocent.vm.VirtualMedia.main(Unknown Source)
	at com.avocent.app.kvm.actions.VMLaunchAction$VMClientThead.run(Unknown Source)
Caused by: java.security.UnrecoverableKeyException: Password verification failed
	at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:770)
	... 7 more
got exceptiuon during ssl handshake
VM Attempting to reconnect...
java.lang.NullPointerException
	at com.avocent.vm.VirtualMedia.reconnectoServer(Unknown Source)
	at com.avocent.vm.VirtualMedia.createSSLSocket(Unknown Source)
	at com.avocent.vm.VirtualMedia.main(Unknown Source)
	at com.avocent.app.kvm.actions.VMLaunchAction$VMClientThead.run(Unknown Source)
NativeKeyboard.focusLost()
exit main and enter recon loop
returning from vMedia App
VM Stopped
NativeKeyboard.focusGained()
NativeKeyboard.focusLost()
 

Error that occurs every time I launch virtual media. 

I have vFlash but the upgrade ISO file is 4GB and that only supports 2GB partitions. 

Any advice on either fixing the virtual media issue or an easier way to *remotely* upgrade the IDrac would be appreciated. 

1 Rookie

 • 

38 Posts

May 10th, 2018 11:00

Thanks. I'm brand new to the Dell PE servers, so it took me a while to understand how updates work for the R720xd and IDRAC. I found <ADMIN NOTE: Broken link has been removed from this post by Dell> that walked me through upgrading the Lifecycle and IDRAC to
2.52.52.52 .Once that was done, I got access to an HTML5 interface, so I don't need the Java client any longer. 

I also found Linux ISO for doing updates, I lost the link but it went through and upgraded the firmware on every component, and installed additional components such as the Diagnostics and OS Collector.  The link is here 

I was surprised that the Win32 .exe update worked since the server is running Linux, but I guess the iDrac has a way of executing Windows binaries independent of the server's OS, because it worked. 

 

 

 

(edited)

Moderator

 • 

6.2K Posts

May 9th, 2018 13:00

Hello

I'm having no issues with Chrome 66, but I'm on FW 2.52. I suggest updating the iDRAC/LCC through the web interface instead of the console.

If you go to iDRAC Settings>Update and Rollback you can use Windows 32-bit Dell Update Packages. Just browse to the file location on the workstation and it will upload the update through the browser to the iDRAC. To locate a Win32 DUP choose Windows Server 2008 x86 in the OS drop down list of the support page. Support for Win64 DUPs was planned for the iDRAC7/8, but I'm not sure if it was implemented.

Thanks

No Events found!

Top