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April 13th, 2018 14:00

Dell OSE blue Screen

Hi Community,

I restore DellOME server with recovery Cd after compacted recovery i get blue screen error mention blow screen shot.

Please suggest me to resolve this issue.

Thank and regard,

Mohammed Younus

30715408_2047506195278992_8768298085517361152_n.jpg

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6.2K Posts

April 13th, 2018 17:00

Hello

Windows is reporting an issue with hidclass.sys. That is a system file for human interface devices. You are likely experiencing an issue with a device driver or a device that is classified as a human interface device. Human interface devices are generally I/O devices like keyboard and mouse.

To try to narrow down whether it is a hardware or software issue I suggest booting to another OS. You can use our support live image for testing if you don't already have something to test with.

www.dell.com/support/contents/article/product-support/self-support-knowledgebase/enterprise-resource-center/enterprise-tools/support-live-image

If the issue happens when booting to the SLI then it is a hardware issue, start disconnecting hardware until you find the problem device. If it doesn't happen with the SLI then it is likely a driver or other software issue within the operating system.

Thanks

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