R620 ESXi 6.5 CIM data Unknown

Hi,

Try the steps in this article. https://kb.vmware.com/s/article/2148520

Hi, thanks for the reply, but I don't think this KB applies to me. Although I did upgrade from 5.5 to 6.5, I'm using vCenter 6.5 U2b with ESXi 6.5 U2 (EMC DELL customized) and the problems mentioned in the article are resolved in 6.5 U1d.  I might try and upgrade to 6.5 U2b (although I don't see a Dell version of that yet).

I'm not getting the error "No host data available", I'm just getting "Unknown" in certain Hardware Status as per the screenshot.
While looking through some of those logs in that KB, I did notice that I'm getting similar errors in the vsphere_client_virgo.log file, so it's definitely something related.

[ERROR] data-service-pool-800        70018808 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: DMI-discrete
[ERROR] data-service-pool-790        70018837 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: int-drive
[ERROR] data-service-pool-795        70018865 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: ACPI-discrete

(somehow my reply didn't post - strange - I'll try and repost)

Thanks for the reply, but I don't think that KB applies to my situation.  I'm not getting that error specifically and I'm running ESXi 6.5 U2 where that KB states that the error is fixed with 6.5 U1d.

While looking through the vsphere_client_virgo.log files, I am seeing similar errors flooding it which must be related somehow. It's definitely a problem with the CIM provider.  Here are some snippets;

[ERROR] data-service-pool-794        70019225 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: ACPI-discrete
[ERROR] data-service-pool-790        70019267 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: int-drive
[ERROR] data-service-pool-790        70019244 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: watchdog
[ERROR] data-service-pool-795        70019259 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: DMI-discrete
[ERROR] data-service-pool-795        70019251 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: predictive-discrete
[ERROR] data-service-pool-795        70019251 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: severity-discrete
[ERROR] data-service-pool-800        70018958 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: unspecified(0x25)
[ERROR] data-service-pool-800        70018958 100725 200610 c.v.v.c.c.cimdataadapter.impl.HealthInfoToCimDataAdapter          returning unknown, unexpected rateUnit value: present-discrete

 This wasn't an issue on 5.5, and yesterday I loaded the Dell iSM 3.2.0 (iDRAC Service Module) vib onto my hosts, with still no change in behaviour.

 

my replies keep getting marked as spam.  I've notified a moderator to see if it can be released.  I'm not typing a reply a 3rd time....

in short, the article you provided doesn't apply to me as it's marked resolved in 6.5 U1d and I'm running 6.5 U2 and also the errors don't match.  It does seem slightly related though because I'm seeing a lot of errors in the 2nd log file from that KB about CIM errors "HealthInfoToCimDataAdapter" with various errors like;
"unexpected rateUnit value: ACPI-discrete", int-drive, DMI-discrete, etc..

Same identical situation

Dell PowerEdge R640

ESX from 6.0 to 6.5 U2

FW upgraded to the last release

I have exactly the same issue happens on my Dell PowerEdge R430. I was working fine, but after I upgrade Dell BIOS, some sensor status become unknown. I upgrade VMware ESXi 6.5 to "DellEMC Customized Image ESXi 6.5 Update 2 A00 (based on ESXi VMKernel Release Build 8294253)" but still cannot solve this issue.

Check this out. I'm running into the same issue https://kb.vmware.com/s/article/57171