This is highly inconvenient to customers sometimes. We have to open case with EMC for small things which we can do ourselves and they take 3-4 days to do it. I had to add a static route to my RPA which I could have done myself but since I dont have access to the linux shell of the RPA, I had to open a case with EMC and they troubleshooted a basic OS routing issue for 5 days and later on the Engg team finally did what I was asking them to do, Add a route on RPA.
Gateways can be added using boxmgmt but not static routes. If you have all RPA interfaces LAN/WAN/ISCSI1/ISCSI2 on same subnet then just adding a gateway wont work and you need to add a static route and define the interface for that route using route add command.
Regards,
Anuj Goyal
DISCLAIMER: The information contained in this mail is for the intended addressee only and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Any opinions expressed, implied or presented are solely those of the author and do not necessarily represent those of First Gulf Bank. First Gulf Bank shall in no circumstances be liable for any loss or damage caused due to error, delay, omission or inaccuracy during transmission. If you have received this mail by mistake, please delete the message and all the copies from your system and notify the sender immediately. All emails and file attachments sent to and received through the First Gulf Bank domain is scanned for viruses by First Gulf Bank's email Virus scanning system. However it is recommended that attachments, if any, be scanned for viruses before launching. First Gulf Bank is not liable for any damages caused due to virus(es), trojans or any other form of malicious software transmitted over email.
Our recommendation is to separate these subnets (especially iSCSI) when possible to avoid any routing confusion. That being said, we can’t give out root access, when such requests come in, they will be handled by support. I will see if we can allow/add an additional option in boxmgmt in future releases.
I fully understand and agree with you that we should be using a segmented network, But we had security constraints which did not allow any Datacenter traffic outside a particular VLAN.
Would be really helpful and timesaving if option could be added to boxmgmt.
Regards,
Anuj Goyal
Mob# +91 9711020266
DISCLAIMER: The information contained in this mail is for the intended addressee only and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Any opinions expressed, implied or presented are solely those of the author and do not necessarily represent those of First Gulf Bank. First Gulf Bank shall in no circumstances be liable for any loss or damage caused due to error, delay, omission or inaccuracy during transmission. If you have received this mail by mistake, please delete the message and all the copies from your system and notify the sender immediately. All emails and file attachments sent to and received through the First Gulf Bank domain is scanned for viruses by First Gulf Bank's email Virus scanning system. However it is recommended that attachments, if any, be scanned for viruses before launching. First Gulf Bank is not liable for any damages caused due to virus(es), trojans or any other form of malicious software transmitted over email.
What about when the appliance falls out of support?
I have RecoverPoint/SE gen4 devices that passed their serviceable life (EoSL) and I want to run internal commands on them as SU but EMC keep the password for equipment that I own but that they (Dell/EMC) will not support?
JamesBEMC
257 Posts
0
November 8th, 2011 00:00
Sorry George
The root password is not shared and is kept internel to EMC RecoverPoint engineering only.
A-J1
49 Posts
0
November 16th, 2014 12:00
This is highly inconvenient to customers sometimes. We have to open case with EMC for small things which we can do ourselves and they take 3-4 days to do it. I had to add a static route to my RPA which I could have done myself but since I dont have access to the linux shell of the RPA, I had to open a case with EMC and they troubleshooted a basic OS routing issue for 5 days and later on the Engg team finally did what I was asking them to do, Add a route on RPA.
fadliz
153 Posts
0
November 16th, 2014 13:00
Hello, Routes/gateways can be added using boxmgmt.
Thx
Sent from my iPhone
A-J1
49 Posts
0
November 17th, 2014 02:00
Hi,
Gateways can be added using boxmgmt but not static routes. If you have all RPA interfaces LAN/WAN/ISCSI1/ISCSI2 on same subnet then just adding a gateway wont work and you need to add a static route and define the interface for that route using route add command.
Regards,
Anuj Goyal
DISCLAIMER: The information contained in this mail is for the intended addressee only and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Any opinions expressed, implied or presented are solely those of the author and do not necessarily represent those of First Gulf Bank. First Gulf Bank shall in no circumstances be liable for any loss or damage caused due to error, delay, omission or inaccuracy during transmission. If you have received this mail by mistake, please delete the message and all the copies from your system and notify the sender immediately. All emails and file attachments sent to and received through the First Gulf Bank domain is scanned for viruses by First Gulf Bank's email Virus scanning system. However it is recommended that attachments, if any, be scanned for viruses before launching. First Gulf Bank is not liable for any damages caused due to virus(es), trojans or any other form of malicious software transmitted over email.
1 Attachment
FGB-Signature.jpg
fadliz
153 Posts
0
November 17th, 2014 05:00
Hi Anuj,
Our recommendation is to separate these subnets (especially iSCSI) when possible to avoid any routing confusion. That being said, we can’t give out root access, when such requests come in, they will be handled by support. I will see if we can allow/add an additional option in boxmgmt in future releases.
Thanks,
Zahid Fadli
EMC2
Mobile: +17347170033
Twitter: @zDataGuy
A-J1
49 Posts
0
November 17th, 2014 07:00
Hi,
I fully understand and agree with you that we should be using a segmented network, But we had security constraints which did not allow any Datacenter traffic outside a particular VLAN.
Would be really helpful and timesaving if option could be added to boxmgmt.
Regards,
Anuj Goyal
Mob# +91 9711020266
DISCLAIMER: The information contained in this mail is for the intended addressee only and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Any opinions expressed, implied or presented are solely those of the author and do not necessarily represent those of First Gulf Bank. First Gulf Bank shall in no circumstances be liable for any loss or damage caused due to error, delay, omission or inaccuracy during transmission. If you have received this mail by mistake, please delete the message and all the copies from your system and notify the sender immediately. All emails and file attachments sent to and received through the First Gulf Bank domain is scanned for viruses by First Gulf Bank's email Virus scanning system. However it is recommended that attachments, if any, be scanned for viruses before launching. First Gulf Bank is not liable for any damages caused due to virus(es), trojans or any other form of malicious software transmitted over email.
1 Attachment
FGB-Signature.jpg
rbrigden
8 Posts
0
March 15th, 2018 15:00
What about when the appliance falls out of support?
I have RecoverPoint/SE gen4 devices that passed their serviceable life (EoSL) and I want to run internal commands on them as SU but EMC keep the password for equipment that I own but that they (Dell/EMC) will not support?
Does not seem right to me.