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Unable to remove an old cluster using uninstaller
I am trying to remove an old installation of RecoverPoint for VM using the Uninstaller script. It shows the cluster ID after scanning as "Could not retrieve cluster name" and whenever I try to uninstall, it fails with the errors below:
The following cluster/s will be removed:
| Cluster ID | Cluster Name |
|0x3870b11a08debd41| Could not retrieve the cluster name|
Are you sure?(y/n)
Uninstall process started...
RecoverPoint clusters uninstall process completed.
Warning: the following operation/s failed during the uninstall process:
Unregister RP cluster from splitter esx.server.com on vCenter 10.x.x.x ,RP cluster: 0x3870b11a08debd41
(same error on 3 additional ESX servers that are in the cluster)
I also pulled this from the log file. Any help would be appreciated:
2017-08-21 20:31:56,453 [Spring Shell] (ViServiceImpl.java:896) ERROR - Failure occurred during cluster hijack verification, Error:
com.emc.recoverpoint.cut.services.vi.ViServiceException: Cluster 3870b11a08debd41 was not hijacked
at com.emc.recoverpoint.cut.services.vi.mercury.tasks.VIHijackedRPClusterTask.innerExecute(VIHijackedRPClusterTask.java:30)
at com.emc.recoverpoint.cut.services.vi.mercury.tasks.VIHijackedRPClusterTask.innerExecute(VIHijackedRPClusterTask.java:10)
at com.emc.recoverpoint.cut.services.tasks.AbstractLimitedParallelismTask.execute(AbstractLimitedParallelismTask.java:25)
at com.emc.recoverpoint.cut.services.tasks.AbstractTask.retryExecute(AbstractTask.java:52)
at com.emc.recoverpoint.cut.services.tasks.AbstractTask.call(AbstractTask.java:28)
at com.emc.recoverpoint.cut.services.tasks.AbstractTask.call(AbstractTask.java:10)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
forshr
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August 22nd, 2017 01:00
What version of RP4VMs are you running and is this the latest version of the Uninstaller Tool from the support site?
Regards,
Rich
jsinclair1
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August 22nd, 2017 03:00
It's the latest version for both RP4VM and the uninstalled. Vsphere is 6.0.
jsinclair1
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August 22nd, 2017 05:00
Disregard...I restarted the vCenter appliance, and did a services.sh restart on all ESXi hosts, and now it's gone.