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ryan_j_moffett
1 Copper

Unable to complete deployement on vSphere 5.5 - SSH_CANNOT_INSTALL_PACKAGE

When using the deployment wizard to install ScaleIO on a 5-node vSphere 5.5 lab environment, I keep running into failures when it starts deploying modules for LIA, PRIMARY_LDM, SECONDARY_LDM, etc.  The failures are 'SSH_CANNOT_INSTALL_PACKAGE'.

I have verified that I can ssh into all of the VMs that are created during the installation wizard execution from both my desktop as well as the vCenter server itself. 

Any further ideas on what could be causing this to fail?

Here's a snippet from the log:

Jan 12, 2016 4:15:23 PM Host: xxx.yyy.32.106 - STARTED: Deploy SVM [Mgmt IP: xxx.yyy.32.166, data IP 1: aaa.bbb.16.101, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.254.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: xxx.yyy.32.1, datastore: filerstore-01, memory size: 1780]

Jan 12, 2016 4:33:11 PM Host: xxx.yyy.32.107 - STARTED: Deploy SVM [Mgmt IP: xxx.yyy.32.167, data IP 1: aaa.bbb.16.102, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.254.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: xxx.yyy.32.1, datastore: filerstore-01, memory size: 1780]

Jan 12, 2016 4:34:28 PM Host: xxx.yyy.32.106 - SUCCEEDED: Deploy SVM [Mgmt IP: xxx.yyy.32.166, data IP 1: aaa.bbb.16.101, data IP 2: null, VM id: vm-69, mgmt subnet mask: 255.255.254.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: xxx.yyy.32.1, datastore: filerstore-01, memory size: 1780]

Jan 12, 2016 4:34:28 PM Host: xxx.yyy.32.106 - STARTED: Change Root SVM Credentials [VM IP: xxx.yyy.32.166]

Jan 12, 2016 4:34:29 PM Host: xxx.yyy.32.106 - SUCCEEDED: Change Root SVM Credentials [VM IP: xxx.yyy.32.166]

Jan 12, 2016 4:34:29 PM Host: xxx.yyy.32.106 - STARTED: Install ScaleIO Module [IP: xxx.yyy.32.166, module: LIA]

Jan 12, 2016 4:35:43 PM Host: xxx.yyy.32.106 - FAILED (Error code: SSH_CANNOT_INSTALL_PACKAGE, Error details: ) : Install ScaleIO Module [IP: xxx.yyy.32.166, module: LIA]

Jan 12, 2016 4:52:16 PM Host: xxx.yyy.32.108 - STARTED: Deploy SVM [Mgmt IP: xxx.yyy.32.168, data IP 1: aaa.bbb.16.103, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.254.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: xxx.yyy.32.1, datastore: filerstore-01, memory size: 1780]

Jan 12, 2016 4:53:35 PM Host: xxx.yyy.32.107 - SUCCEEDED: Deploy SVM [Mgmt IP: xxx.yyy.32.167, data IP 1: aaa.bbb.16.102, data IP 2: null, VM id: vm-70, mgmt subnet mask: 255.255.254.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: xxx.yyy.32.1, datastore: filerstore-01, memory size: 1780]

Jan 12, 2016 4:53:35 PM Host: xxx.yyy.32.107 - STARTED: Change Root SVM Credentials [VM IP: xxx.yyy.32.167]

Jan 12, 2016 4:53:36 PM Host: xxx.yyy.32.107 - SUCCEEDED: Change Root SVM Credentials [VM IP: xxx.yyy.32.167]

Jan 12, 2016 4:53:36 PM Host: xxx.yyy.32.107 - STARTED: Install ScaleIO Module [IP: xxx.yyy.32.167, module: LIA]

Jan 12, 2016 4:54:39 PM Host: xxx.yyy.32.107 - FAILED (Error code: SSH_CANNOT_INSTALL_PACKAGE, Error details: ) : Install ScaleIO Module [IP: xxx.yyy.32.167, module: LIA]

Jan 12, 2016 5:12:44 PM Host: xxx.yyy.32.108 - SUCCEEDED: Deploy SVM [Mgmt IP: xxx.yyy.32.168, data IP 1: aaa.bbb.16.103, data IP 2: null, VM id: vm-71, mgmt subnet mask: 255.255.254.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: xxx.yyy.32.1, datastore: filerstore-01, memory size: 1780]

Jan 12, 2016 5:12:44 PM Host: xxx.yyy.32.108 - STARTED: Change Root SVM Credentials [VM IP: xxx.yyy.32.168]

Jan 12, 2016 5:12:45 PM Host: xxx.yyy.32.108 - SUCCEEDED: Change Root SVM Credentials [VM IP: xxx.yyy.32.168]

Jan 12, 2016 5:12:45 PM Host: xxx.yyy.32.108 - STARTED: Install ScaleIO Module [IP: xxx.yyy.32.168, module: LIA]

Jan 12, 2016 5:13:28 PM Host: xxx.yyy.32.108 - SUCCEEDED: Install ScaleIO Module [IP: xxx.yyy.32.168, module: LIA]

Jan 12, 2016 5:13:28 PM Host: xxx.yyy.32.106 - STARTED: Install ScaleIO Module [IP: xxx.yyy.32.166, module: PRIMARY_MDM]

Jan 12, 2016 5:13:28 PM Host: xxx.yyy.32.107 - STARTED: Install ScaleIO Module [IP: xxx.yyy.32.167, module: SECONDARY_MDM]

Jan 12, 2016 5:13:28 PM Host: xxx.yyy.32.108 - STARTED: Install ScaleIO Module [IP: xxx.yyy.32.168, module: TB]

Jan 12, 2016 5:14:46 PM Host: xxx.yyy.32.106 - FAILED (Error code: SSH_CANNOT_INSTALL_PACKAGE, Error details: ) : Install ScaleIO Module [IP: xxx.yyy.32.166, module: PRIMARY_MDM]

Jan 12, 2016 5:14:46 PM Host: xxx.yyy.32.107 - FAILED (Error code: SSH_CANNOT_INSTALL_PACKAGE, Error details: ) : Install ScaleIO Module [IP: xxx.yyy.32.167, module: SECONDARY_MDM]

Jan 12, 2016 5:14:46 PM Host: xxx.yyy.32.108 - FAILED (Error code: SSH_CANNOT_INSTALL_PACKAGE, Error details: ) : Install ScaleIO Module [IP: xxx.yyy.32.168, module: TB]

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5 Replies
saturhan
1 Copper

Re: Unable to complete deployement on vSphere 5.5 - SSH_CANNOT_INSTALL_PACKAGE

Hi,

I've the same problem.

0 Kudos

Re: Unable to complete deployement on vSphere 5.5 - SSH_CANNOT_INSTALL_PACKAGE

1. Did you check the connectivity between your VC (Where the Virgo server is running) and the SVMs (ping SSH)?

2. Which Password did you configure for the SVMs SSH connection?
3. Did you use our OVA + ScaleIO templates for the deployment?

ryan_j_moffett
1 Copper

Re: Unable to complete deployement on vSphere 5.5 - SSH_CANNOT_INSTALL_PACKAGE

Yes, I can SSH into the 3 VMs created at this point, ScaleIO-xxx.yyy.32.166, ScaleIO-xxx.yyy.32.167, ScaleIO-xxx.yyy.168 from both my desktop and the vCenter server.   I am using the root/<mypassword> credentials set when I went through the wizard.  I cannot disclose my password here, but it's 8 chars in the a-z,0-9 set.  I am using the SVM Template that was created for me "EMC ScaleIO SVM Template (v1.32.3455) 1".

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daverush
2 Iron

Re: Unable to complete deployement on vSphere 5.5 - SSH_CANNOT_INSTALL_PACKAGE

ryan.j.moffett,

1. Not that the character set your password falls within is problematic, but I'd reattempt with a super plain lowercase-a-z-only password, just to be sure there's no issue there.

2. Check the SVMs' RPM databases (per How to get the rpm packages update history. - Red Hat Customer Portal) with "rpm -qa --last" and see if there's mention of issues with the ScaleIO packages.  Any info here will be helpful.

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Re: Unable to complete deployement on vSphere 5.5 - SSH_CANNOT_INSTALL_PACKAGE

There is a known issue with using the $ and ? chars in your password - please try to refrain from using them.

Re: Cannot Install scaleiO

The article below suggests certain combinations of characters and numbers could cause this

article outlining below:

https://support.emc.com/kb/194998

in the article states


Using the implementation wizard to install SIO, during step 3 "create the new system", a password is requested for the admin user. It states on the screen, and in the user guide, that the following is required.

Password must meet the following criteria:

  • Between 6 and 31 characters
  • Include at least 3 of the following groups: [a-z], [A-Z],
    [0-9], special chars (!@#$....)
  • No white spaces

This is followed but the password is not accepted when some combinations are used.

There's no real error message, but in the screenshot you can see that the password box is highlighted in red when entering an invalid combination.

The issue was recreated in the lab, using a few various password combinations as follows

Test!1 - accepted

Test#1 - accepted

Test@1 - accepted

Test?1 - Not accepted

Test$1 - Not accepted

possible workaround would be in meantime:

Please use a different password when deploying the system and change it after the deployment is done using "scli --set_password" command.

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