I received a notice from my 5.10 gateways that 5.12 was available, but when I click the "Download Now" button from any gateway, it works at it for a moment, then comes back with an error 'We couldn't finish downloading your gateway update. Check your network connection and try again.'
Unless someone here has an idea I will open a support chat when I get a moment and see if they can walk me through the upgrade.
Hey @StorageNerd was Dell able to solve this for you? There are a lot of us having this issue. I've tried multiple reboots of my 3 SCG instances at different sites and clicked on Update now so many times I've lost count. It's easily 40-50 on each. One of our instances did finally update with no change to anything on our side. This is like playing a slot machine and hoping to win. Not acceptable from Dell.
DELL-Chris H
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July 29th, 2022 06:00
Mcctech,
About the start of August, customers using Secure Connect Gateway 5.x version can conduct an in-place upgrade to v5.12.
I would recommend that you recheck in the appliance for upgrade next week.
Let me know if this helps.
StorageNerd
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August 10th, 2022 14:00
I received a notice from my 5.10 gateways that 5.12 was available, but when I click the "Download Now" button from any gateway, it works at it for a moment, then comes back with an error 'We couldn't finish downloading your gateway update. Check your network connection and try again.'
Unless someone here has an idea I will open a support chat when I get a moment and see if they can walk me through the upgrade.
RTopECS
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August 21st, 2022 09:00
Hey @StorageNerd was Dell able to solve this for you? There are a lot of us having this issue. I've tried multiple reboots of my 3 SCG instances at different sites and clicked on Update now so many times I've lost count. It's easily 40-50 on each. One of our instances did finally update with no change to anything on our side. This is like playing a slot machine and hoping to win. Not acceptable from Dell.
DELL-Marco B
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September 7th, 2022 01:00
Hello,
please can you reboot the gateway server and please try the upgrade again. Kindly let us know if you face any issues.
Thanks
TTE
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September 7th, 2022 01:00
We have the same issue.
"Der Download Ihres Gateway-Updates konnte nicht abgeschlossen werden. Überprüfen Sie Ihre Netzwerkverbindung und versuchen Sie es erneut."