stanley_merkx
1 Copper

Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

Hi Andy,

Thanks for your reply.

I have forwarded it to our in-house security specialist (in cc on this email). I expect he may get in touch with you directly if he has additional questions...

Re,

Stanley.

Sent with Good Work (www.good.com)

From: DASell

Date: vrijdag 20 nov. 2015 15:46

To: Merkx, S.J. (Stanley)

Subject: Re: - Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

ECN <https://community.emc.com/?et=watches.email.thread>

Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

reply from Andy Sell<https://community.emc.com/people/DASell?et=watches.email.thread> in EMC Secure Remote Services Forum - View the full discussion<https://community.emc.com/message/915720?et=watches.email.thread#915720>

0 Kudos

Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

Windows 2012 includes Hyper-V, so that can also be used for an ESRS 3.x VE install.  There shouldn't be too much of an issue getting VE installed on 2012 then, or was there a reason for not being able to implement?  There are many advantages to have 3.x/VE running in its own environment.

0 Kudos
Kelly3
1 Copper

Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

We are currently running a version 2 release and it is not PCI compliant. Does ESRS V3 support TLS 1.2 for PCI compliance? Is there any reason we can not upgrade to V3?

0 Kudos
Kelly3
1 Copper

Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

Does ESRS V3 support TLS 1.2 for PCI compliance? We are currently running a version 2 release.

RobertoAraujo1
3 Cadmium

Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

This Ask the Expert event has officially ended, but don't let that retract you from asking more questions. At this point our SME are still welcomed to answer and continue the discussion though not required. Here is where we ask our community members to chime in and assist other users if they're able to provide information.


Many thanks to our SMEs who selflessly made themselves available to answer questions. We also appreciate our users for taking part of the discussion and ask so many interesting questions.


ATE events are made for your benefit as members of ECN. If you’re interested in pitching a topic or Subject Matter Experts we would be interested in hearing it. To learn more on what it takes to start an event please visit our Ask the Expert Program Space on ECN.

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Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

I am trying to configure ESRS 3.14 and have been having an issue connecting to EMC.  I have the ESRS server internal port 443 is allowed, but port 8443 is not.  I was told port 8443 is required for the original configuration, but technical docs mention that it is not required.   I log in with my credentials, select site ID, then select next and it authorizes and give me an error BAD request, per knowledge base it mentions to register SUSE server with command suse_register, I get an error when running that command.   Any help would be appreciated

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Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

I would refer to KB 13285 and docu55301 for guidance on port requirements.  Both are searchable on support.emc.com.  At one point 8443 outbound port was optional, though it is mandatory now.  I'm not sure that is your specific issue, though I would start there with ensuring 443 and 8443 outbound ports are opened to *.emc.com servers, and DNS enabled.

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Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

So only outbound, when doing the network test, this is checking for outbound connectivity, not inbound?

Tom Anderson

Windows System Administrator, DHMC IS Technical Services

603.650.8249

One Medical Center Drive

Lebanon, NH 03756

Thomas.B.Anderson@hitchcock.org<mailto:Robert.M.Monte@hitchcock.org>

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Highlighted

Re: Ask the Expert: Unleash your inner IT superhero with EMC’s next-gen customer experience roll-out and ESRS v3 Virtual Edition

This is correct.  Just outbound port access only.

0 Kudos