2 Bronze

ESRS update not downloading

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Got the message to update to 3.40.00.08, however clicking the download button does nothing.

I've tried numerous times today and after the download taking too long message and refreshing constantly the update still fails to appear as available.

Any ideas?

1 Solution

Accepted Solutions
2 Bronze

Re: ESRS update not downloading

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Okay, so I think I've found a workaround.  Every time I try via the web gui to download the upgrade, it fails.  I ssh'd onto the ESRS and ran this:

/opt/scripts/esrsvescript-linux/bin/downloadISO.sh

The download worked (953M downloaded).  I then refreshed the web gui and the file was available to be applied.

View solution in original post

21 Replies
1 Copper

Re: ESRS update not downloading

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Same here. No download of the new version.

1 Copper

Re: ESRS update not downloading

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I also have the same issue. Further more I tried to update from console with zypper. Zypper shows no updates.

 

1 Copper

Re: ESRS update not downloading

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The same on my Systems.
in SSH the list for patches don´t showing the newest Version.
But in the GUI it shows to wants to upgrade to 3.40.00.08.

xxxxxxx1:~ # zypper patch
Loading repository data...
Reading installed packages...
Resolving package dependencies...

Nothing to do.
xxxxxxx1:~ # zypper list-patches
Loading repository data...
Reading installed packages...
No updates found.
xxxxxxx1:~ #


xxxxxxxxx1:~ # zypper list-patches --all
Loading repository data...
Reading installed packages...

Repository | Name | Version | Category | Status
-----------------------+--------------------------+---------+-------------+-----------
esrs_ve_x86_64-Updates | ESRS-Update-3.06.00.06.0 | 1 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.08.00.04.0 | 2 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.08.00.06.0 | 3 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.08.10.00.0 | 4 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.08.20.00.0 | 5 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.10.00.04.0 | 6 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.10.10.04.0 | 7 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.10.20.04.0 | 8 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.12.00.04.1 | 9 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.12.10.04.0 | 10 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.12.20.04.0 | 11 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.14.00.08.0 | 12 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.16.00.08.0 | 13 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.18.00.08.0 | 14 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.18.10.08.0 | 15 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.20.00.08.0 | 16 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.20.10.08.0 | 17 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.20.20.08.0 | 18 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.22.00.06.0 | 19 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.22.20.06.0 | 20 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.24.00.04.0 | 21 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.24.10.04.0 | 22 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.24.30.04.0 | 23 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.26.00.06.0 | 24 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.26.10.06.0 | 25 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.28.00.06.0 | 26 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.28.10.06.0 | 27 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.28.20.06.0 | 28 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.32.00.08.0 | 29 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.32.10.08.0 | 30 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.34.00.04.0 | 31 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.34.30.04.0 | 32 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.36.00.10.1 | 33 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.36.20.10.0 | 34 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.38.00.12.0 | 35 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.38.05.14.2 | 36 | recommended | not needed
esrs_ve_x86_64-Updates | ESRS-Update-3.38.05.16.0 | 37 | recommended | not needed
deemdesrs01:~ #

2 Bronze

Re: ESRS update not downloading

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I have the same issue since last week, unable to download update 3.40.00.08

I receive many email notification during the day  :

 

 

 

Hello,

 

A new version of ESRS V3 is available for update.

 

Current Installed SRS V3 Version: 3.38.05.16

 

Latest Available SRS V3 Version: 3.40.00.08

 

New Features for SRS V3 Version 3.40.00.08:

 

 

  1. Additional information about enhancements and updates are available in our SRS Release Notes.
  2. Latest SuSE 12 updates & OS components
  3. Please do not interrupt the process (i.e. reboot) while the system is updating .
  4. It is recommended to take a snapshot or backup of the VM before applying update.
1 Copper

Re: ESRS update not downloading

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I'm having the same issue.

In my ESRS Alerts I get an alert when I try to download and it fails. I tried to download manually from EMC Downloads and it fails also. Looks like the download doesn't exist or has the incorrect permissions.

This is from ESRS.

clipboard_image_0.png

 

clipboard_image_1.png

This is what happens when I try to go to URL manually.

clipboard_image_2.png

0 Kudos
2 Bronze

Re: ESRS update not downloading

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According to EMC this is an issue globally for this version.

Been pulled for some reason.

2 Iron

Re: ESRS update not downloading

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If its an issue with the software, would be nice if EMC would let us know through email.  We, too, have been trying to download since we get multiple emails telling us to upgrade, daily.  Do we need to get a ticket going or can whoever has a ticket going let us know when its fixed?

 

Thanks!!!

2 Bronze

Re: ESRS update not downloading

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Okay, so I think I've found a workaround.  Every time I try via the web gui to download the upgrade, it fails.  I ssh'd onto the ESRS and ran this:

/opt/scripts/esrsvescript-linux/bin/downloadISO.sh

The download worked (953M downloaded).  I then refreshed the web gui and the file was available to be applied.

View solution in original post

2 Iron

Re: ESRS update not downloading

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Did you install it successfully?  Someone else indicated the code was pulled?  A little surprised EMC wouldn't let us know by email if they did pull the code, now it just appears that the link is not correct...

0 Kudos