Letbetterp
2 Iron

Re: Important! Recent code issue impacting ESRS

The fix that support gave me was.   

It also includes your primus #

If these processes fail to correct the issue, for example, the Gateway or Device Client Service fails to start, proceed with the steps outlined in knowledgebase article emc293086: Process to recover a failed ESRS IP (version 2) Gateway (Standalone or Clustered HA).

August 08, 2012 | emc300033 | Product: Secure Remote Support Gateway 2.04.02, Secure Remote Support Gateway 2.04.00, Secure Remote Support Gateway 2.02.02, Secure Remote Support Gateway 2.02.00, Secure Remote Support Gateway 2.06...More | Approved       

Thanks

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