How to remove decommissioned servers from Watch4Net?

Hello, I hope all is well. In our environment we are running Watch4Net 6.2 RU4 that is feed server data/records from EMC SMARTS. When we decommission a server and remove the server from SMARTS the record ends up remaining in Watch4Net. What options do we have to fix that?

Is there a process to manually remove "server type" records from Watch4Net? Is it via one of the GUI interfaces or possibly a database query that has to be built and executed manually?

If anyone would happen to know a PDF that explains this process I would greatly appreciate it, thanks!

Responses(1)

PaulORourke

170 Posts

0

April 11th, 2014 06:00

Hi Stuhut,

Please see KB articles below, I believe these will help you resolve this issue:

Watch4net APG: How do I delete a Smarts device from APG?; Removed Smarts device from APG Management Database Metrics but the device still remains

https://emc--c.na5.visual.force.com/apex/KB_HowTo?id=kA0700000004JwK

Watch4Net: Duplicate Smarts domain device shows up in APG report, causing incorrect metric and utilization reporting data

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000RBX

Kind Regards,

Paul O'Rourke

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