Unsolved
This post is more than 5 years old
11 Posts
0
1158
Shortcut problem with v.4.8.266
Hi,
I have a problem with shortcuts not working when trying to open a shortcutted message from Outlook message list. They work just fine when I open them from EX Search plugin. Error message: "The message selected is archived & shortcutted, and cannot currently be retrieved (shortcuts are not available when outlook is offline.) If using cache mode, please synchronize your mailbox." Outlook is NOT in cached mode.
After every error there are some events in EX server's event log.
==== OTG log ====
Source : CProcessMailbox
Routine : Init
Description: HrOpenExchangePrivateStore
HR : Unable to resolve mailbox
==== Application Log ====
Event Source: MsiInstaller
Event ID: 1004
User: NT AUTHORITY\SYSTEM
Description:
Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature 'OutlookUserData', component '{8ADD2C9C-C8B7-11D1-9C67-0000F81F1B38}' failed. The resource 'HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\UserData' does not exist.
==== System Log ====
Event Source: DCOM
Event ID: 10016
User: NT AUTHORITY\NETWORK SERVICE
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{0C0A3666-30C9-11D0-8F20-00805F2CD064}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.
This CLSID above is for COM "Machine Debug Manager" v1.7, EX user and SYSTEM accounts have full rights on it.
Any ideas, please? I've tried anything from the manual's Troubleshooting section and suggestions from forum, nothing worked.
Regards,
Kaspars
I have a problem with shortcuts not working when trying to open a shortcutted message from Outlook message list. They work just fine when I open them from EX Search plugin. Error message: "The message selected is archived & shortcutted, and cannot currently be retrieved (shortcuts are not available when outlook is offline.) If using cache mode, please synchronize your mailbox." Outlook is NOT in cached mode.
After every error there are some events in EX server's event log.
==== OTG log ====
Source : CProcessMailbox
Routine : Init
Description: HrOpenExchangePrivateStore
HR : Unable to resolve mailbox
==== Application Log ====
Event Source: MsiInstaller
Event ID: 1004
User: NT AUTHORITY\SYSTEM
Description:
Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature 'OutlookUserData', component '{8ADD2C9C-C8B7-11D1-9C67-0000F81F1B38}' failed. The resource 'HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\UserData' does not exist.
==== System Log ====
Event Source: DCOM
Event ID: 10016
User: NT AUTHORITY\NETWORK SERVICE
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{0C0A3666-30C9-11D0-8F20-00805F2CD064}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.
This CLSID above is for COM "Machine Debug Manager" v1.7, EX user and SYSTEM accounts have full rights on it.
Any ideas, please? I've tried anything from the manual's Troubleshooting section and suggestions from forum, nothing worked.
Regards,
Kaspars
ksp1
11 Posts
0
June 6th, 2007 03:00
Event Source: MsiInstaller
Event ID: 1004
User: NT AUTHORITY\SYSTEM
Description:
Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature 'OfficeUserData', component '{4A31E933-6F67-11D2-AAA2-00A0C90F57B0}' failed. The resource 'HKEY_CURRENT_USER\Software\ODBC\ODBC.INI\MS Access Database\' does not exist.
ksp1
11 Posts
0
June 12th, 2007 23:00
Regards, Kaspars
saarija1
2 Posts
0
July 9th, 2007 07:00
I have same problem on two different environment. I install one production environment and shortcut not working. Then i make a new installation on different test platform and same problem. Can anyone help me?
Both are windows 2003 sp1 and exchange 2003 sp2 running on vmware esx 3.01.
I try to get Owa shortcutting work also but nothing happened.
I get this message if i try to open attachments: This attachment is now a shortcut and requires that you open the message first before opening the attachment.
Best regards
Janne