Unsolved
This post is more than 5 years old
1 Rookie
•
1 Message
0
183012
April 29th, 2009 14:00
A disk read error occurred press ctrl+alt+del to restart
I have a Dimension e520 and I went to restore my system and half way through restoring it it stopped and told me to call Dell Technical Support and to click Finish to reboot.
When it rebooted it took me to a black screen and at the top there's a blue bar that say www.dell.com and below that "Loading PBR for descriptor 2...done. A disk read error occurred press ctrl+alt+del to restart" I'll restart and it'll do it again.
I'm not sure what the issue is (I'm not very tech savy I just know the basics).
Could you please help!
No Events found!
osprey4
4 Operator
•
34.2K Posts
0
April 30th, 2009 18:00
Hi, tikichan:
This error indicates a problem with the master boot record, or MBR. There is a chance your hard drive is going bad, or it may simply be a corruption of the MBR, which can be fixed. The first thing to do is run the Dell diagnostics on your hard drive. In order to do this, you need to boot the computer to your Dell Resource CD. Boot to the BIOS (F2) and under boot devices, set your first boot device to be the CD drive. Pop your Dell Resource CD into the drive and exit the BIOS saving changes.
If everything tests OK, then you need to repair the MBR. Load the Windows XP Reinstallation disc and choose Repair. In the repair console, run the FIXMBR and FIXBOOT commands.Then restart the PC and Windows XP should come back up.
Please post back and let me know what happened.
kriss6
1 Message
0
November 8th, 2009 10:00
Hi Osprey,
Even I also encountered the same problem recently with my dell laptop. I dont have the Dell Resouce CD(while purchasing laptop they didnt send the Resource CD) so can I ask for it now and do the process which you sent in your comments ?
Please kindly send the procedure of getting the Resource CD(Windows XP Reinstallation Disk) so that I would be thankful to you.
Thanks,
Kriss.