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2 Intern
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202 Posts
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2901
bad alert in ECC (disk is ok, but ecc reports it bad)
Hi!
Our customer uses ECC 6.1 patch 11.
We monitor Symmetrix, but we sometimes get bad alert:
One physical disk is failed ....
(always the same disk)
The symmetrix is ok, no bad disk in the box.
It is a new controlcenter installation.
How can fix this problem to get rid of this alert?
Thanks in advance: Paul
Joe_Ab
227 Posts
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October 28th, 2011 06:00
Hello Paul,
Is the "Enable Deferred Service" flag is enabled on this Sym?
paulo3
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2 Intern
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October 28th, 2011 06:00
Hi!
What does this flag mean?
How can i check it?
BR: Paul
Joe_Ab
227 Posts
1
October 28th, 2011 07:00
check emc212019
ConorLawlor
2 Intern
2 Intern
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233 Posts
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October 28th, 2011 08:00
Hi Paul,
The following two KB solutions show reasons why false physical disk alerts appear in ControLCenter
emc229380 (similar to the solution mentioned by Yousef)
and
emc273219
Fixes to Solution Enabler code was added to 7.3.1 to stop these false disk alerts from appearing in ControlCenter
Upgrade to Solutions Enabler version 7.3.1 with Hotfix 1646 (above version 7.3.1.10 review emc279555)
If you already have Solutions Enabler version 7.3.1 applied and checked the above solutions.
Open an SR with ControlCenter Support and they can look into the issue for you
Regards
Conor
Joe_Ab
227 Posts
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October 28th, 2011 08:00
Exactly , this is why i was asking paul for the Enable Deferred Service.
Regrads,
Yousef
paulo3
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2 Intern
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202 Posts
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November 3rd, 2011 03:00
Gents, thanks for the helpful answer.
To summarize:
1. I have to check if the deferred flag is set
2. I should upgrade Solution Enabler to 7.3.1 (I hope it will be available in the MRLK version in the future...)
BR: Pal Szabo