Can't register in Support Assist - unexpected error occurred while updating your contact information

Thank you contacting the forum for your question. This is a known issue with the SupportAssist Application. The hotfix is going to be released by FEB end. But there is a work around in place to fix this issue. Please contact Dell Tech Support on call since this requires some details that cannot be requested/shared in the forum as per Dell's privacy policy.

Thanks

Kusuma.

I have exactly the same issue.

I purchased 2 desktops in November ( XPS8930). Both have Support Assist installed and there is a prompt asking me to register Support Assist. On one computer I get a script error. On the other computer I have the same error as you.

I rang Tech Support (in Hong Kong) and they told me I should try and reset Windows. I tried this on one computer but I still get a script error.

It's now March, so hope that the fix arrives soon!

Hello,

I just bought a laptop and I get the same error while trying to register to Support Assist. Did you figured out why already?

Thanks

I have the same issue.

Hi there,

have been experiencing the same problem for several months.

Note that, even though it's already April, fix doesn't seem to have come out yet?

Here's a screenshot for reference:

Kind regards,
Richard

Same problem here.  When will this be fixed?

I have this problem too.

I've reinstalled latest support assist a few times...

Please help!

It's already May of 2018, still can't register (trying from Nov 2017)

The registration problem appears to have been solved after updating to the latest version of Support Assist (Version 2), which I was prompted to do a few days ago.

However, after updating to the latest version of Support Assist, it won't load at all (the icon just says loading optimization tools and blinks and blinks).

There is no repair function available for this app under Settings ( the only options are "modify"or "uninstall'}

Is there a way to revert to the old version or should I just uninstall the new version?

Support Assist Client

Latest version (3.0.1.62) installed

Still the same problem

Well LOL, I just bought a Dell XPS 15 9500 28-9-2020, and this is still an issue. Can't complete my profile.... Please help

December 20, 2020 and this is still a problem with SupportAssist Version 3.8.0.108  

Hi @Ken Lowe 

Apologies for the issue you faced yesterday!!!

Few SupportAssist backend services were down yesterday and this has been rectified by our backend team, please check this issue and let me know.