SupportAssist for EqualLogic

Question

Dear colleagues, One of My Account has a Dell SupportAssist, That manages about 100 servers, 13 EQL Storage, 9 PowerConnect switch. The system also installed SANHQ. So, Monitoring System has two Software installed. 1. OME and DSA plugin for OME 2. SANHQ and DSA plugin for SANHQ. In this case, what's best practice about EQL Storage monitoring? EQL also manged by OME and SANHQ.

Madhav Vyasasam · Accepted Answer

Hello:

Best practice would be to use SANHQ with the DSA plug-in for your EqualLogic storage. This will give you the most accurate case triggers and will also be more flexible as new triggers are added in the future.

In addition to installing the plug-in in SupportAssist, be sure to enable the SupportAssist function within SANHQ itself.

Thanks.

Madhav Vyasasam · Accepted Answer

Hi,

Yes.

EQL devices are also supported by SupportAssist OME plugin.

But, if monitoring EQL with SANHQ would be best practice, with benefits listed above.

You can still monitor servers and PowerConnect switches by SupportAssist OME.

Madhav Vyasasam · Answer

Hi, Thanks for raising your concern.I will update you. Thanks, Madhav

Lee SungHwan · Answer

Dear Madhav, thanks for answer.

So, I must remove EQL device on OME inventory?

If then, We can not see all Dell asset information at one monitoring system(OME), and we must monitor

two software simultaneously. (OME and SANHQ)

Lee SungHwan · Answer

Many Thanks Madhav, I'll follow your guide. Best Regards, SungHwan.

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