SupportAssist for PCs

Last reply by 04-24-2022 Unsolved
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2 Bronze

Dell SupportAssist OS Recovery started from USB fails downloading system image

I created a recovery usb media using Dell Os Tool recovery on Alienware X17 R2

I started SupportAssist from usb pen but it cannot download system image.

It fails 1 second after starting download.

Any hint?


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3 Argentum



Thank you for your message. Please if possible, translate the error message that you are getting so that we will be able to assist you better, 


Also, if you are able to boot back to into the OS by switch from AHCI to raid on, please do so. You will be able to create an image of the OS from within the OS by running the Dell OS recovery tools there. 


There would be two options, one to create an online image and one to create an offline image. You can choose to create the offline image but it would consume more space on the flash drive. 



Aniketh S

Thanks and Regards,
DELL-Aniketh S
Dell Social Media and Community Professional
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