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Dell XPS 15 9570 System BIOS ver. 1.9.1 update failed to install
When using the SupportAssist, the Dell XPS 15 9570 System BIOS ver. 1.9.1 update failed to install. Please inform me how to accomplish this installation. It seems that this update is important. Thank you for your support.
Macke800
1 Message
2
May 9th, 2019 04:00
KosmoKramer
2 Posts
0
June 4th, 2019 08:00
I got the solution, I fixed my XPS 15 9570 this morning.
1. I downloaded both 1.9.1.EXE and 1.10.1.EXE from Dell support onto my computer.
2. I made a bootable USB drive following the steps here: https://www.wikihow.com/Make-a-USB-Bootable
3. I moved both 1.9.1.EXE and 1.10.1.EXE to the USB drive.
4. I restarted my computer with the USB drive inserted and went into the BIOS menu by pressing F12
5. I selected Bios Flash Update
6. I first updated to 1.9.1 since I was stuck on 1.8.1
7. After the computer flash the BIOS to 1.9.1 and power-cycled, I restarted my laptop and went into the BIOS menu by pressing F12 again.
8. I selected Bios Flash Update again.
9. I updated to 1.10.1 this time and I am now up to date.
Thanks to DCFAdmin for sending me the steps by private message.
I am not quite sure why they are not posted here, isn't this the purpose of a community...
Anyhow, enjoy if you have this problem!
Giddy Up!
XPS Chris
1 Message
1
October 23rd, 2019 12:00
SOLVED: I've had this problem for months, finally just updated to 1.13.0:
So pleased it's finally done!
I'm on a Dell XPS 15 9570 on Windows 10
Dell-SreejithR
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3.4K Posts
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April 30th, 2019 10:00
Thank you for your message. What is the error message you get when trying to install the BIOS?
Does the BIOS version match in the OS & in BIOS?
There is a new BIOS version released today (version 1.10.1).
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
maxwelton
11 Posts
0
April 30th, 2019 12:00
Driver details from Dell SupportAssist (Urgent Update):
Dell XPS 15 9570 System BIOS
This package contains the BIOS update for Dell XPS 15 9570 system. BIOS is a firmware that is embedded on a small memory chip on the computer's system board. It controls the keyboard, monitor, disk drives and other devices. This update addresses the Intel security advisories INTEL-SA-00185 and INTEL-SA-00191.
Version: 1.9.1
Category: BIOS
Release Date: Tuesday, April 23, 2019
Last Updated: Thursday, April 25, 2019
Importance: Urgent
File Format: Windows/DOS
File Name: XPS_9570_01_09_01.exe
File Size: 16.86 MB
The only error message I get when trying to install the BIOS update is "Failed."
I'm assuming that the recommended BIOS version matches in the OS & in the BIOS since it was recommended by Dell SupportAssist.
I tried to install the new BIOS version released today (version 1.10.1), but it too failed to install. Previously, I have been able to install all recommended driver updates by Dell SupportAssist until now. Could something be turned off or on my laptop that is preventing me from installing these updates?
Thanks for your help.
maxwelton
11 Posts
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May 1st, 2019 11:00
Dell-SreejithR
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3.4K Posts
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May 1st, 2019 12:00
Please uninstall all entries of Dell update, Support assist & Support assist remediation service maybe you can use a 3rd party uninstaller to remove these files from the registry.
Install Support Assist from this link & then try updating the BIOS & drivers. Do not install Dell Update while working on this.
I am yet to receive your private message.
SeanSkiVT
4 Posts
0
May 3rd, 2019 11:00
I'm having the same issue, and this fix didn't work for me.
I also can't update the BIOS by downloading the executable directly either - it will download fine but when I go to launch it, after clicking yes to "do you want to allow this file to make changes to your device" it just never opens.
SeanSkiVT
4 Posts
0
May 3rd, 2019 12:00
CharanArpra
1 Message
0
May 4th, 2019 23:00
Same Issue.
Please help
berniunas
1 Message
0
May 6th, 2019 06:00
Same issue as well.
Regards,
Raimondas
tim-gilbert
5 Posts
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May 7th, 2019 07:00
I see the same issue updating to BIOS version 1.10.1. The firmware update utility fails with "Unable to prepare the BIOS update payload."
maxwelton
11 Posts
0
May 7th, 2019 09:00
Earlier today, I received a message from Dell recommending that I install the latest Dell XPS 15 9570 System BIOS ver. 1.10.1. I have followed your earlier instructions, but I'm still not able to install BIOS versions 1.9.1 & 1.10.1. FYI - I'm having no problem installing Microsoft updates using Windows Update, only having a problem installing all drivers & downloads using Dell SupportAssist, Dell update or directly from the Support site. Thus, it seems to be a Dell software update problem...
Your help resolving this problem will be greatly appreciated.
Dell-SreejithR
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3.4K Posts
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May 7th, 2019 09:00
Thank you for your message. I will be glad to assist you with this.
Was the BIOS update installed through Support Assist, Dell update or directly from the Support site?
What is the current version installed is it 1.8.1 or 1.9.1?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
Dell-SreejithR
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3.4K Posts
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May 7th, 2019 11:00
Please share the service tag. I have escalated this issue & the BIOS team is checking if they can replicate the issue.