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gtifeld123
1 Rookie
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47 Posts
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2 Points
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30899
October 1st, 2020 11:00
Driver Detection Not Available
Hello,
Lately, I seem to be unable to have the support website automatically scan my computer for driver updates. For the past few weeks, whenever I go to the support page for a specific model (desktop or latpop), I go to "Drivers & Downloads", I click on "Detect Drivers", it appears to search for a few seconds, then comes back with "Driver Detection Not Available". I'm seeing this happen on multiple systems. I've done a search for others with this problem and see multiple complaints about it over the past few years, but no solutions.
I do have SupportAssist on my own PC, but that's not working either.
Anybody?
Thanks in advance.
20100
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Posted October 1st, 2020 17:00
My PC is an Inspiron 8700 running Windows 10 x64. I didn't include that because, as I said in my original post, I'm seeing this problem across multiple models, both PCs & laptops. So I figured it was a website issue. As I also said, I did try running SupportAssist on my PC, but that didn't work either. When I clicked on "Download Drivers, nothing happens.
20067
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Posted October 2nd, 2020 10:00
Could your firewall (or antiviral app) be blocking the PC scan the site requires to access the Service Tag, version of Windows and what driver versions are currently installed so it can check for updates?
20035
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Posted October 3rd, 2020 16:00
No, I am having the same problem on my Latitude 5480. The site detects and lists my service tag and express code correctly and the correct version of Windows 10 64-Bit.
20017
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Posted October 4th, 2020 13:00
I pinged my Dell tech contacts...
20014
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Posted October 4th, 2020 13:00
Dell support assist MUST BE INSTALLED from DELL for it to work.
automated support & identify your PC with SupportAssist
https://www.dell.com/support/incidents-online/en-us/srsearch
19927
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Posted October 7th, 2020 13:00
Well, SupportAssist IS installed on my PC, but neither is working. The problem I'm having using the website version has been consistent on multiple PCs & laptops. I can't vouch for every single one of them, but I do know that SupportAssist is installed on several of them. It's only because it didn't seem to be working that I even tried to check the website manually in the first place. I've used it many, many times in the past and never had a problem.
19928
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Posted October 7th, 2020 13:00
Thank you, Ron.
6813
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Posted October 18th, 2020 04:00
Was there a fix for this? I can't seem to get around this issue of driver detection having an error, both in support assist and onlne, except (infuriatingly enough) when a dell tech takes control off my computer and clicks the button for me. I'm desperate for a fix, my warranty is up in January.
Vic384
6 Operator
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3161 Posts
20120
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Posted October 1st, 2020 12:00
My advice is don't go looking for driver updates unless you are encountering an issue with your computer.