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Inspirion 3581 Support OS Recovery
Hi
I had to change my hard drive and downloaded the SupportAssist OS Recovery but when I do a system restore it does not give me an option for USB just Cloud. So when choosing cloud I connect with WiFi and start it gets to 1% and then the WiFi icon goes away and it says This process is not supported on your system.
nyc10036
4 Operator
4 Operator
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5.6K Posts
0
August 31st, 2019 19:00
I wouldn't bother with Support OS Recovery.
Much easier to clone old hard drive to new hard drive using cloning software and USB-to-SATA adapter cable.
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
0
September 4th, 2019 08:00
Are you saying that the Dell installed hard drive failed? Or that you simply removed our hard drive and installed a bigger retail hard drive? Please read through the SupportAssist OS Recovery User’s Guide to see if a step was missed.
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
0
September 5th, 2019 05:00
Awaiting a response to my previous reply.
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
0
September 5th, 2019 14:00
Since we have not received a reply from you, we are closing this case. If you decide to continue at a later date, you will need to start a new thread.