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April 17th, 2019 10:00

Inspiron 7380 - SA, updates won't download?

I have an Inspiron 7380 and at first my updates were installing no problem. Now, I have the April 4th release BIOS update and the Realtek Audio Driver update. But, whenever I try to download and install them, it just gets stuck at the downloading 2 of 2 and doesn't make any progress at all with the downloads.

Any suggestions?

Thanks

Community Manager

 • 

54.9K Posts

April 17th, 2019 12:00

* Cancel the SA (SupportAssist) download process
* Restart the Inspiron 7380

You should never install a driver just because it is newer.

You should only install a newer audio driver to correct audio issues. Do you currently have audio issues?

Same applies to a BIOS update. Do you have any of the issues BIOS 1.6.0 addressed?

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