Unsolved
1 Message
0
3627
Precision 5510 shutting down closing lid
Recently, in some cases, when I close the lid of my Precision 5510 then it shuts down despite of putting a setting of going to 'sleep' when 'closing the lid' in power management settings. I have followed a similar thread on the Dell knowledgebase platform: https://www.dell.com/community/Laptops-General-Read-Only/Computer-shuts-down-every-time-I-close-the-lid/td-p/5006254 ,where another user had the exact same problem but in his/her case the problem was solved by simply updating the BIOS, while in my case the problem wasn't resolved by updating the BIOS. Is there any other solution to this problem?
getnihal
2 Posts
0
August 22nd, 2020 11:00
The issue has just started on my laptop as well.... Let me know if there is a solution.... Thanks for update that updating the BIOS is not the solution....
getnihal
2 Posts
0
August 22nd, 2020 11:00
Workaround is to change the setting....
When the option is set to "Do Nothing" when lid is closed the system dose not shut's down but when the setting is restored to "Sleep" it shut's Down....
Issue is to reproducible in BIOS...
Neil Carlson
2 Posts
0
September 18th, 2020 06:00
Actually, I'm experiencing the same problem on a new Precision 5540, and my Windows 10 power settings are set to Do Nothing when the lid closes in both modes.
My BIOS was just updated yesterday, and I believe the BIOS update actually introduced the problem, since closing the lid correctly did nothing during my first few days of ownership. I've tried a recommendation to toggle hibernation off and on with Command Prompt "powercfg -h off" followed by "powercfg -h on". No luck.
If I had to guess, it seems that there's a mismatch between the (numeric?) code(s) Windows is sending to the hardware for shutdown/hibernate/sleep/nothing and the actions the hardware (the BIOS?) assigns to those codes. In other words, I expect that if I play with the assignments in the power settings, I'll find that Hibernate gets me Shutdown, Sleep gets me Hibernate, Do Nothing gets me Sleep, etc.
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
September 18th, 2020 07:00
Windows 10: Choose Your Laptop’s Lid-Close Action
To change what your laptop does when you close it, you’ll need to visit the Power Options window in the classic Control Panel. You can access it in two different ways:
Click “Choose what closing the lid does” at the left side of the Power Options window.
Neil Carlson
2 Posts
0
September 18th, 2020 21:00
Thanks, Jesse, but no thanks. You didn't read my first sentence, which said: "Actually, I'm experiencing the same problem on a new Precision 5540, and my Windows 10 power settings are set to Do Nothing when the lid closes in both modes." I did that as soon as I got the machine, and I also wrote it was working until after a BIOS update.
Here's a screen shot of my settings to prove it. The machine has just begun ignoring or misinterpreting them.
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
September 22nd, 2020 07:00
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
September 23rd, 2020 08:00
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
September 25th, 2020 05:00
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
September 28th, 2020 03:00
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
September 29th, 2020 08:00