Problem with MyDell updating

Hi R Bon. I initialised mine as I say on April 7 and I think it was a driver update in the BIOS that may have triggered the problem in my case, this then got more compounded over time; From what I can trace in the event viewer I received multi Warnings and Error messages starting around 15.43 on 7 April, starting with a Kernal Error Event and then this then multiplied throughout various components. I have had 235 Windows hardware ERRORS, 972 Windows WARNINGS, both are still growing. When checking and researching individual ‘Errors’ etc of MS Windows10 system files, some don’t even exist! I give the Dell updates their due, they don’t appear to have created many, if any, errors or warnings but that does not mean that there is not a conflict somewhere between the Dell infrastructure and Windows. Its now been a week since I started trying to get a fix for this with Dell-Cares, I’ve heard nothing at all for 2 days, so although I am writing to you from the faulty machine, I can’t otherwise use it for my work just in case the system is, or gets, so badly corrupted that I lose all my work, nobody has said that it won’t go ‘bang’ so I am somewhat peeved

I've today had response from Dell Cares who escalated the problem to a 'level 2' engineer. They've now confirmed that the issue will be resolved in the next update of MyDell. There's no suggestion of when this might be.

I'VE JUST DOWNLOADED MYDELL FROM THE MICROSOFT STORE AND IT LOOK LIKE THE ISSUE HAS BEEN RESOLVED!!!

Can others give it a try?

I agree.  Uninstalled the App then downloaded from the MS App Store and it works fine now.  

I agree that the issue has been resolved in this update of MyDell (version 1.8.40.0). 

Spent some time yesterday working with Microsoft who where really helpful, they gave me some things to do/try and some patches, I cleaned things up and installed 'My Dell 'and, so far, it now works ok, in fact the machine now works better than what it did before when I first got it. After over a week, not heard a thing back from Dell Level 2. Disappointing? I need 2 more machines and bits and pieces, my confidence in Dell has been badly bruised. 

C’est maintenant plus d’un mois que nous avons acheté notre premier ordinateur Dell chez Dell, dans notre cas Dell France et il n’est toujours pas apparu dans mon dossier d’achat l’ayant enregistré. J’ai même essayé d’acheter un autre ordinateur de Dell France mais même avec l’aide de l’intervention de Michael DELLS, Dell France a été totalement peu coopératif, inutile, obtus limite et agressif et plus récemment, Dell France ne sont pas situés en France, mais sont plutôt situés à Casablanca, m’a fini avec l’achat de Dell. Je voudrais profiter de cette occasion pour remercier Dell US, Dell UK et Michael DELL pour leur aide, compréhension sympathique ainsi que leur aide et intervention, mais malheureusement Dell France semble être une loi en soi et tout ce que j’ai besoin de quatre autres ordinateurs et accessoires, Je dois maintenant prendre tout autre achat à un concurrent.

Just unpacked a new Dell XPS and this update issue is still exists. I am stuck in an infinite loop of failing updates when trying to open My Dell app. I uninstalled and re-installed and still the same problem. Do you still have any recommendations or remember what steps you took? Apparently this is saying the accepted solution is to contact Microsoft? LOL No.

Hi, sorry I cannot recall now what I did to sort the problem, I would only be guessing now, I hear what you are saying about MS, I dealt with MS in the UK and they bent over backwards to help. I do remember that there was a conflict between Dell preinstalled software and a MS Update and that was the prime cause of the problem. Unfortunately I am in France and Dell France (who are actualt based in Morroco !!!!) are worse than terrible, very very bad so don't deal with them, I found Dell US and UK very helpfull but they are limited as to how much than can help due to licensing agreements and cross border rules. I had to do a lot of processes and cross matching to come up with a solution which I passed back to Dell France who never said a thing by way of a thanks and soon after they released a patch. Sorry I cant be more help, but seriously, I wouldnt bother with Dell France.

This is not a fix.

Agreed, where's the solution?

Oh! I went to MyDell online, signed in to my account, and then went to Support tab. I clicked on my Device and then went to Drivers and Downloads. It stated all my drivers were up to date, but I clicked on the button to search again. Once there, I clicked on show all the updates - I'm not sure if these are one which i already uploaded or not? But there were 46 updates there available for download, even though it said I was up to date. Not sure what that was about. But there was an update there labeled: Dell SupportAssist OS Recovery Plugin for Dell Update. I downloaded it and went to bed last night. This morning, the MyDell App, as usual asked me to update it, and when I clicked install, it actually installed the update and the app is now running like before! Yay! I guess that's what did it.  

Hi, I have the same problem how can I fix it?

Happening to me too with Inspiron 14 7000.