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2 Bronze

SA OS Recovery says "Unable to locate all system content to download.

I´m having this trouble with Support Assist: it says "Unable to locate all system content to download when i try to restore the system.

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Community Manager
Community Manager

Re: Dell Support Assist OS Recovery says "Unable to locate all system content to download.

Click the link below for steps with Windows OS Recovery.
 

 



 

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2 Bronze

Re: SA OS Recovery says "Unable to locate all system content to download.

I'm having the exact same problem and it just doesn't work, it gets to 1% and fails.

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Community Manager
Community Manager

Re: SA OS Recovery says "Unable to locate all system content to download.

MattB87,

Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number. If your system is out of warranty click the link below.

https://dell.to/2N0beWY

 

 



 

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1 Copper

Re: SA OS Recovery says "Unable to locate all system content to download.

Same here, doesn't go further then 1%

Brand new Alienware m15...

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1 Copper

Re: SA OS Recovery says "Unable to locate all system content to download.

you have to disable the secure boot option then it will work. I was also facing the issue but with the help of DFC Admin(moderator) it was resolved

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1 Copper

Re: SA OS Recovery says "Unable to locate all system content to download.

I have been trying to do an OS revovery these last 2 days or so. I have disabled the secure boot option and it still stalls at 1%. What baffles me is that when you create the recovery USB all content needed for the restore appears to be installed on the USB. The restore page displays it is a "cloud restore" that downloads content when I thought it was on the USB. The whole process requires an internet connection which suggests the USB is only there to boot from and nothing else.

As well as disabling the secure boot was there anything else you had to do?

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1 Copper

Re: SA OS Recovery says "Unable to locate all system content to download.

I have the same issue on my A17 R5 , spent about  2 hrs repeating recreating the Dell OS Recovery , re-trying the reimaging of my A17 and l always get the same error message.

I use a wired ethernet connection which was tested and is fully functional - and tested also by the System Recovery dell usb application.

Just got off a dell support remote session, [Case # 28813753] usb was recreated-same message. Maybe the cloud restore option isnt syncing with the cloud or something?

 

 

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1 Copper

Re: SA OS Recovery says "Unable to locate all system content to download.

I have the same issue on my Inspiron 5468. I need reinstall after hd crash. Please help! Edit: even after update bios.

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