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SA, can't get past loading PC Optimization Tools screen

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I know this has been exhausted, but it isn't if I still can't get what used to work a week ago but won't now, SupportAssist. If I tell you that in two days, I've read what I would say is almost literally every article and tried it all, I am being honest with you. Things that you'd never dream of doing I have done. And no, no major changes except as a result of this, like doing a Windows Update. I'm current now. I am stumped! I've removed every file suggested to be removed, including leftover files via Revo. I've uninstalled, rebooted, looked for files that shouldn't be there and deleted them, regedit search and remove, changed settings in Services, just everything.
I cannot get past the splash screen below. PLEASE, help me. I am 100% stumped. Oh, and I renamed the name of the logo in Resources, with and without the .png, and I deleted and reinstalled a million times. And no, I don't have Malwarebytes installed.

Thanks for any ideas you can offer.

Dell Latitude E7440
Windows 10 64x

Stuck here ...Stuck here ...

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Re: SA, can't get past loading PC Optimization Tools screen - solution not work

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Well, the wonderful tech I've been working with, who did this of his own free time, got the new version to me today (it's been released) and it works. It's version 3.5.0.

Please see if you can get it at the website now. I'm sure it will correct your issues too.

I want to, for now, sing his praises without naming him. Don't know if I can say who he is. But he spent a lot of time with me, remotely taking over my computer, trying everything he could to get SA to work and collecting logs to help them figure out what was wrong so they could make this new version effective. He was successful, and I really appreciate the time spent to make this work.

Let me know if you were able to get the new download and if it solved your problems too. Good luck!

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Re: SA, can't get past loading PC Optimization Tools screen - solution not work

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Thank you for persisting with this quest.  I just downloaded Dell Support Assist Version 3.5.0 and it worked for me as well.  Success!

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Re: SA, can't get past loading PC Optimization Tools screen

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I am experiencing the same issue. Uninstalled, renamed all Dell folders and reinstalled, no luck! My Dell PC is a Optiplex 990, running latest version of Windows 10 Pro x64. 

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Re: SA, can't get past loading PC Optimization Tools screen

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I am probably just going to uninstall it permanently. Apparently, no one is doing anything at Dell about it. This is a huge issue that has been going on for a long time, and I venture to say thousands of users (underestimate) are affected by it. Not good that they just can't or aren't bothering to fix a problem with one of their components, especially one that keeps your computer running well.

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Re: SA, can't get past loading PC Optimization Tools screen

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JakeSpeed66_0-1585451257615.png

I have the same issue on AlienWare laptop. Different splash screen but same result.

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Re: SA, can't get past loading PC Optimization Tools screen

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i have same problem. Guess Dell doesn't care about unless you pay them a fee.

boze_0-1585513866106.png

 

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Re: SA, can't get past loading PC Optimization Tools screen

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I have had the same problem for the last 2 days and tried all the options that you have been through.  It happened to me on one of my Dell laptops after the latest Windows 10 optional update had been installed.  The strange thing is that my other laptop has also been updated to the same Windows 10 build but Support Assist is still working.  My deduction therefore is that it is a Dell issue and not Windows 10.  Really frustrating and nothing from Dell to help.

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Re: SA, can't get past loading PC Optimization Tools screen

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I give up. Deleted it. I was tired of having the screen pop up that it was going to start, stay on for a minute without being able to remove it with the X, having to Alt+Ctrl+Del to bring up the task manager to, and then go about my business. It was worthless to clog up my laptop with. You would think by now, with THOUSANDS of people experiencing this, Dell would have found a solution to fixing their own product. Guess it's not important enough to them. Last Dell I'll own. If they don't care to help their users, it's not the company for me.

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Re: SA, can't get past loading PC Optimization Tools screen

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Version 3.5.0 solved the problem.

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Re: SA, can't get past loading PC Optimization Tools screen

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I am also having the same problem with my Inspiron 15-5558. Is there anyone that has a clue as to a fix?? It worked until Version 3.4.5 got loaded..

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Re: SA, can't get past loading PC Optimization Tools screen

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Kudos to Dell Loaded version 3.5 and all seems to work fine..

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