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2 Bronze

SA failures

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SupportAssist v3.3.3 shows for my Dell XPS 13 9360

Intel-HD-620-and-Iris-Graphics-640_611HN_WIN_26.20.100.6951_A11.exe

However, install fails.

Manual download and install also, 'system does not meet minimum requirements'!

Must be an error, how do I stop it showing up?

Also:

09 September 2019

Killer-Wireless-AC-1535-and-1435-Bluetooth-Driver_V373W_WIN_10.0.0.916_A14_01.exe

shows as 'Urgent' but does not show up in SA?

In both cases Dell Update shows system as up to date.

What to believe?

I have to say SA consistently gives problems over many years. Why can't Dell get this right?

Puts me off Dell.

ThinkPad System Update does not have these problems.

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8 Xenon

Re: SA failures

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There is an Issue with 1903 and INTEL RST and SA.

https://www.dell.com/support/article/us/en/04/sln318140/windows-10-may-2019-update-build-1903-fails-...

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ :

Can not find the specified module. ( Exception HRESULT : 0x8007007E).

Systems running driver version 15.9.x, 16.0.x, 16.5.x, or 16.7.x should update to the latest version.

The Intel® Rapid Storage Technology (Intel® RST) Driver 17.5.2.1024

Available Downloads

SetupRST.exe

Windows 10, 32-bit*
Windows 10, 64-bit*
Windows Server 2016*

Language: English

Size: 22.16 MB

MD5: 5f8ed0535211826afec73f9c3198c6aa

 

SetupOptaneMemory.exe

Windows 10, 64-bit*

Language: English

Size: 73.07 MB

MD5: 456a48399e583622aded654ac59690bb

 

f6flpy-x64.zip

Windows 10, 64-bit*

Language: English

Size: 4 MB

MD5: f323e7558553d7268a2b0724e74b5e68

 

Very OLD Versions


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

View solution in original post

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3 Replies
Highlighted
8 Xenon

Re: SA failures

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There is an Issue with 1903 and INTEL RST and SA.

https://www.dell.com/support/article/us/en/04/sln318140/windows-10-may-2019-update-build-1903-fails-...

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ :

Can not find the specified module. ( Exception HRESULT : 0x8007007E).

Systems running driver version 15.9.x, 16.0.x, 16.5.x, or 16.7.x should update to the latest version.

The Intel® Rapid Storage Technology (Intel® RST) Driver 17.5.2.1024

Available Downloads

SetupRST.exe

Windows 10, 32-bit*
Windows 10, 64-bit*
Windows Server 2016*

Language: English

Size: 22.16 MB

MD5: 5f8ed0535211826afec73f9c3198c6aa

 

SetupOptaneMemory.exe

Windows 10, 64-bit*

Language: English

Size: 73.07 MB

MD5: 456a48399e583622aded654ac59690bb

 

f6flpy-x64.zip

Windows 10, 64-bit*

Language: English

Size: 4 MB

MD5: f323e7558553d7268a2b0724e74b5e68

 

Very OLD Versions


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

View solution in original post

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2 Bronze

Re: SA failures

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Intel HD 620 update no longer appears.

Presumably fixed at server end.

 

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3 Argentum

Re: SA failures

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Interesting. For approximately 4 days SA v. 3.3.3 shows an update for my Intel wireless network card, but my current driver is newer. SA on Dell's website shows I am up to date. I have just ignored it. But the best if its not showing in the SA check for update.

Will check and report back.

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