Unsolved
5 Posts
0
1099
Support Assist using SSD space??
My SSD keeps running out of space. No matter what I clear it's soon at sub 10 gig.
Mist apps/files etc are on other drives.
I am getting notifications from Support Assist that there is not enough space to back up system files, I have not consciously asked it to back anything up. The implication is that it is backing files up, or at least attempting to.
Could this be the source of my problem? Are there unwanted back ups clogging up my SSD? Can I find out and if so how would I remove these files and cancel back up. I see no relevant setting in Support Assist for back up.
Thanks
Alan
alanchown1
5 Posts
0
June 29th, 2022 07:00
Thanks for this. I don't think it can be support assist that's swallowing my SSD (256Gig by the way).
The SAR folder is only 237 Meg..
I think I need to investigate further what's in the USERS folder. It seems way too big considering all user files etc are on another HDD?
Alan
alanchown1
5 Posts
1
June 29th, 2022 07:00
I do seem to have a large amount of data in Adobe files- logs etc going back 4 years- I may need to venture over to a Lightroom forum!
lmacri
3 Apprentice
3 Apprentice
•
1.1K Posts
0
June 29th, 2022 07:00
Hi alanchown1:
What is the total size of the problem SSD?
Do you have SupportAssist OS Recovery (listed as Dell SupportAssist Remediation at Control Panel | Programs | Programs and Features) installed? If this emergency recovery software is installed on your computer and System Repair is ENABLED in your Support Assist settings at Options (gear icon) | Settings | System Repair | System Repair Is Turned On (see second image below) then SupportAssist OS Recovery will create a daily system restore point (snapshot) of your system in the hidden and protected C:\ProgramData\Dell\SARemediation\ folder.
See my 28-Jul-2021 post in Radar_scientist's How can I find the location and delete the backups created by the Dell support assist for instructions on how to use the TreeSize Free utility to determine the size of your hidden C:\ProgramData\Dell\SARemediation\ folder. If that folder hasn't grown beyond its typical ~ 20 GB size use TreeSize Free to scan your entire C:\drive (or whatever drive letter you use for your problem SSD) and look for any folders/files taking up excessive disk space.
When System Repair is turned on you can choose the maximum amount of disk space these Dell system repair points can use on your hard drive but on occasion something goes wrong and this hidden folder grows to a very large size. In most cases, if you DISABLE System Repair in your SupportAssist settings this should purge all your Dell system repair points but this doesn't always work. See SteveTree's June 2021 thread Reduce Disk Space Used by SARemediation for one example.
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64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1702 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.11.4.29 * Dell SupportAssist Remediation v5.5.2.16157 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0 * TreeSize Free Portable v4.5.3.601
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
ujjal_d
4 Posts
0
September 17th, 2023 18:21
I am facing some another issue just after the boot up it is showing that i have 54 gb free storage in C drive but after using for 1 hour it is showing that I have only 52 GB free space, do not know what is the issue please give me solution.
ujjal_d
4 Posts
0
September 17th, 2023 18:28
Same issue Faced!!
I am facing some another issue just after the boot up it is showing that i have 54 gb free storage in C drive but after using for 1 hour it is showing that I have only 52 GB free space, do not know what the issue is please give me solution.
lmacri
3 Apprentice
3 Apprentice
•
1.1K Posts
0
September 17th, 2023 21:11
Hi @ujjal_d :
What is your Dell computer model and Windows operating system (please include the version and build shown at Settings | System | About | Windows Specifications)? What is the total size of your hard drive (e.g., 250 GB, 500 GB, etc.) and if you only have about 50 GB of free disk space left does your amount of free disk space decrease by a further ~ 2 GB every day?
If you go to Control Panel | Programs | Programs and Features are Dell SupportAssist and Dell SupportAssist Remediation (also known as Dell SupportAssist OS Recovery or System Repair) listed, and if so what are the current version numbers?
If you have Dell SupportAssist Remediation installed it will create a large system snapshot in the hidden C:\ProgramData\Dell\SARemediation\SystemRepair folder about 30 min after boot-up that can be used for emergency recovery if your system ever fails to boot or becomes unstable, but if the software is working correctly these snapshots should only use a maximum of ~ 25 GB of total disk space because older snapshots should be deleted to make room for newer snapshots. The problem described in this thread only occurs if older snapshots in the C:\ProgramData\Dell\SARemediation\ folder are not deleted and the folder continues to grow in size until the user begins to run out of free disk space.
As I suggested in my 29-Jun-2022 post <above>, please follow the instructions in my 28-Jul-2021 post in Radar_scientist's How can I find the location and delete the backups created by the Dell support assist and use the TreeSize Free utility to determine the size of your hidden C:\ProgramData\Dell\SARemediation\ folder. If that folder has not grown beyond its typical ~ 25 GB size then use TreeSize Free to scan your entire C:\drive (or whatever drive letter you use for the partition that is low on free disk space) and look for any folders/files taking up excessive disk space.
I no longer have SupportAssist or Dell SupportAssist Remediation installed on my Inspiron 5584 but here's an old TreeSize Free image from 03-May-2021 showing the hidden C:\ProgramData\Dell\SARemediation\SystemRepair folder using about 22 GB of disk space on my Inspiron 5584.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v117.0.1 * Microsoft Defender v4.18.23080.2006-1.1.23080.2005 * Malwarebytes Premium v4.6.2.281-1.0.2131 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v5.0.0 * My Dell v2.2.6.0 * TreeSize Free Portable v4.7.0.522
(edited)