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SupportAssist PC-Doctor Module, 100% CPU and RAM usage!
My Aurora R7 auto-ran it's scheduled monthly Dell SupportAssist scan today. Only this time, for the first time, Dell's PC-Doctor Module locked up at 100% CPU and 100% RAM usage (all 64 GB)! Then, I promptly received an out of virtual memory error pop ups followed by repeated (11x) Desktop Window Manager crashes before I was able to close out the SupportAssist scan, grab a screen shot of the offending program, and restart the computer. Reliability dropped from 10 to 1.
I re-ran the full SupportAssist scan two more times and this time it both completed without incident each time. I can't even replicate the problem. I wasn't doing anything on the computer when it started. I was working on my laptop and then noticed the desktop screen going crazy.
Okay SupportAssist rant over.
4676
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Posted February 13th, 2022 08:00
Please Direct/Private Message the Service Tag / Express Service Code / Order Number in text format
Thank you
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice4676
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Posted February 13th, 2022 08:00
Just happened to my XPS8930 Desktop. Used 100% CPU and 100% Memory--noted because fan was running hard (which it almost never does). It ended after a few minutes and all is back to normal, but while it was going on it was degrading the ability to use the computer. Is there enough benefit to this to leave it? Why does it have to run so intensely that it consumes the computer for a while?
4573
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Posted February 16th, 2022 06:00
I had the same problem. Set by uninstalling SupportAssist OS Recovery Tools.
4569
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Posted February 16th, 2022 07:00
@Alexand47 wrote:
I had the same problem. Set by uninstalling SupportAssist OS Recovery Tools.
Has anyone with this high CPU / RAM consumption problem noticed if their SupportAssist OS Recovery Tools (listed as Dell SupportAssist Remediation at Control Panel | Programs | Programs and Features) recently updated to v5.5.1.16141, or if the History tab of SupportAssist v3.10.4 shows that this update is failing to finish? See my 11-Feb-2022 topic Any Problems Installing SupportAssist OS Recovery Tools v5.5.1.16141? for a discussion about this latest SupportAssist OS Recovery Tools v5.5.1.16141 update.
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64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.0 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.4.168-1.0.1599 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16046 * Dell Update for Win 10 Universal v4.4.0 * Macrium Reflect Free v8.0.6584
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 6203323
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Posted February 27th, 2022 02:00
XPS 8940 with 5.5.1.16143 (who approved that numbering scheme???)
it's Sunday 11am, time for a nice game.... which was rudely interrupted by the PC Doctor
Lost it of course, because i couldn't do anything with that 100% CPU in the background
2879
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Posted March 1st, 2022 11:00
Just had the same problem. 100% CPU and RAM due to the same PC Doctor API. Fan was running like a jet engine. the app stopped after about 5 minutes, during which the PC was expectedly very slow. I have a Dell G7 laptop (Inspiron 7590).
2375
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Posted March 2nd, 2022 07:00
Hello, we see you are looking for assistance. If you need our help, you could start a private message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice2375
0
Posted March 2nd, 2022 07:00
Same happened to me yesterday:
100% CPU - Intel Xeon
100% RAM - all 128GM
Machine: Dell Precision 7730 Laptop Workstation
Dell ... if you don't fix this ... Support Assist is out the door and talki'n s*it about Dell is not far away!2053
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Posted March 4th, 2022 07:00
same today to me
old workstation Precision T7500
writing in Word and suddenly all CPU and RAM was gone....
TaskManager showed me ->PC Doctor at 90% CPU and 10G RAM
Word greyed out, after a few minutes system changed back to normal
not funny
The Duke of Dack
1 Message
4719
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Posted February 11th, 2022 09:00
I just had this happen on my Precision 5530 laptop. Whatever programmer for Dell thought it was a good idea to have a program turn on unexpectedly and use 100% of a PC's resources should be fired. That behavior is malware. I have uninstalled Dell SupportAssist and will NOT reinstall it.