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2 Bronze

SupportAssist and DellSupportAssit not working

After last update for supportassist its still no working , please fix it 

25 Replies
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Moderator
Moderator

Re: SupportAssist and DellSupportAssit not working

Hi @neilpatharis,

Exactly what does not work? Last update made lots of changes (many features are no longer available).


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2 Bronze

Re: SupportAssist and DellSupportAssit not working

Hello when I select the supportassist application, it opens ok but I can not do anything it loading infinite , I can only close application i tryed to instal again and not fixed i called support assist and the girls said me gonna be fix soon 

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

SupportDell.PNG

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1 Copper

Re: SupportAssist and DellSupportAssit not working

Exactly what I'm getting on my XPS 8920!

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

Exactly same problem here on my two Inspiron 7775 AIO's after latest Win 10 update.

I followed Dell's recommendation and uninstalled supportassist on one of them and when i attempted to install latest version I get an alert window that install cannot be carried out due supportassist already installed. I used CCleaner to ensure all registry left overs were removed but same outcome.

Where to now?

I notice that Dell reps on this forum have obviously gone into hiding on this topic due complete lack of any helpful responses........

Would love to hear a targeted response from Dell, instead of leaving customers in the dark and confused....

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

can you help me please

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

nothing works

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Moderator
Moderator

Re: SupportAssist and DellSupportAssit not working

Sincerely Apologies for issue related to Dell SupportAssist application.

There are some known issue on SupportAssist related to Windows 10 Operating System and we are working with Microsoft team on this.

I appreciate your co-operation with DELL refer below scenarios and workaround.

 

Scenario 1 : SupportAssist is not getting installed

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Request you to check your Operating System version by run "WINVER" on command prompt and in case your OS version is WIN 10 version 1803 (OS build 17134.234) then SupportAssist will not get installed due to Microsoft drivers. it will get fixed with upcoming build or SA & Windows.

 

Scenario 2 : SupportAssist not getting launch or load properly

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Request you to check your Operating System version by run "WINVER" on command prompt and in case your OS version is WIN 10 OS build 16299 or above then SupportAssist will not get launch properly due to Microsoft drivers but you can refer below workaround in this case.

Workaround Solution : open command prompt as Administrator on the box. Navigate to appropriate SupportAssist path in bin folder eg : C:\Program Files\Dell\SupportAssistAgent\bin and run “SupportAssistUI.exe Launch” to open the UI.

Thanks

DELL-Nikhil K

Social Media and Community Professional
#iwork4Dell

 

 

 

 

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Re: SupportAssist and DellSupportAssit not working

Hi neilpatharis,

Thanks for your post.  Apologies that your system is not performing as expected.

Here are some steps that need to be performed:

  • Do a complete removal of support assist(all SA programs in change/uninstall programs need to be removed)
  • Use a 3rd party uninstaller tool to clean the system of SA
  • Install the latest version of SA from the Dell Support Site
  • If it fails, then please perform a PC refresh/reset, and or a full Operating System Re-Install

 A new version of SupportAssist will be launched on June 4, 2018, if you can wait.

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1 Copper

Re: SupportAssist and DellSupportAssit not working

Community Manager why should we do a reinstall after your up date to get supportAssist up and running again? in doing so we loose a lot of files at times. dell needs to fix this mess it created. we  start the app and it just keeps trying to load and if you touch it with the mouse it will say unresponsive.  TRY AND FIX IT!  Thank CSVeirs

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2 Iron

Re: SupportAssist and DellSupportAssit not working

I have same thing. The Alienware SupportAssist screen is opaque with the loading icon. When I tried to close it, it will  says the software is not responding and have to be forced close. I just reinstalled it and look like it works now.

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1 Copper

Re: SupportAssist and DellSupportAssit not working

My alienware r17 is still under warranty. I just bought this thing a few weeks ago. Why should I have to do a full computer reset or operating system reinstall on a brand new laptop? I bought it like this, shouldn't the thing I just bought be working?

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Re: SupportAssist and DellSupportAssit not working

After removing Supportassist 3 times and downloading and installing the new one, only to find that it is AGAIN unresponsive after the latest Windows 10 update, I've found the solution to the problem.  I uninstalled it a 4th time and stopped with that.  It no longer gives me any problems at all 🙂

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2 Iron

Re: SupportAssist and DellSupportAssit not working

Just FYI, SupportAssist has couple plug-in or modules that are installed separately in your machine. I used CCleaner to easily search and uninstall anything relate to "SupportAssist."

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

New version June 4th??????   It is now June 24th.     Where is it???????????????

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1 Copper

Re: SupportAssist and DellSupportAssit not working

Hello
Personally I have an alienware 17R4 still under warranty. This morning I will try a 4 times to uninstall and reinstall DellSupportAssit. If again it stops working after some use, I will use the Baldbutbeautiful solution. DellSupportAssit would need support unless it's a bad idea.

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

I have the same problem on both my desktop and laptop computers.  I contacted Dell support and was given options to pay for technical assistance.  This was my reply:  

You're kidding?  Of course it's a software problem, it's your software that's not working on two different computers.  I suspect it is because of an update in Windows 10 that makes "your software" incompatible with my computers.  Isn't it up to Dell to offer a free update for its "SupportAssist" program that will function with the latest Windows 10 OS on a computer that was sold to me by DELL and originally included the diagnostic program to begin with?
 
To this they told me that since my computers were out of warranty they could do nothing for me.  What a scam,  Dell won't even support its own software that is installed on the computers they sell, it should have nothing to do with the warranty, it is a needed fix to a program they should be supporting as part of any Dell computer update.
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3 Argentum

Re: SupportAssist and DellSupportAssit not working

SupportAssist stopped working on my Alienware 17 R3 after the latest update. I suspect it was caused by the SupportAssist Update Plugin. I uninstalled SupportAssist, then manually reinstalled using the SupportAssist Installer from the link below. It works fine now.

 http://www.dell.com/support/contents/no/no/19/article/product-support/self-support-knowledgebase/sof...

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1 Copper

Re: SupportAssist and DellSupportAssit not working

Make that THREE computers that Support Assist is not working on and I am using Win7 Home Premium!!! Since the new version, the "Dell" button on my keyboard, middle of three on the top right of my Inspiron N5110 no longer works and when I finally launch Support Assist it, no longer provides the functions I used to use to access e.g. "Analyse disk space".

I have uninstalled and reinstalled Support Assist, but to no avail

Are we all wasting our time? Do you think Dell monitors these Community posts? I doubt it.

My computer is quite old and I will be replacing soon - but certainly NOT with another Dell computer!!!!!!!!!!!!

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1 Copper

Re: SupportAssist and DellSupportAssit not working

Uninstall and reinstall should fix it 

After uninstall, restart system and try downloading it from the below link

http://downloads.dell.com/serviceability/Catalog/SupportAssistInstaller.exe

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

I have a 13r3 and I experience the same freezing and "not responding" after the 1803 update.

I uninstalled support assist and reinstalled using this link and support assist is now working.

 

thank you

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1 Copper

Re: SupportAssist and DellSupportAssit not working

**bleep**! Same with my Dell Precision M6600 and I had to read the only response is to completely uninstall everything, including asking us to manually uninstall what the un-installer fails to remove. This is BS, I have had so many compatibility issues that I tried to use support assist as a way to let Dell fix the issues, yet even the tool to fix things is breaking my computer.

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1 Copper

Re: SupportAssist and DellSupportAssit not working

I got the same issue. 

Been thinking that's a internet provider bug, tried to switch it to another + connected to us vpn but still the same.

Dell XPS 13 9370 2018

 

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1 Copper

Re: SupportAssist and DellSupportAssit not working

Same here. Alienware 15r3, warranty goes up to 2020. Tried removing and installing the current version of Support Assist without knowing all of this BS was going on.

 

Dell would bea lot better off just saying "It's broken, give us a month to sort it out" instead of having thousands of people getting **bleep** over during an install then spending dozens of hours on random internet forums trying to solve their problems (with no luck).

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2 Bronze

Re: SupportAssist and DellSupportAssit not working

Same here.  Has not worked since the update.   Mine is new and under warranty and no help is being given.   I have uninstalled/reinstalled, reinstalled the whole system and lost all, still does not work.  Now it will not even install on my computer.   They told me they were working on a fix a few months ago and now nothing.   My other Updaters( digital delivery and alienware update) do not work now either.   I have bought 3 alienware computers over 3500 each and have dell in my office at work, this is going to change now.   

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