Exactly what does not work? Last update made lots of changes (many features are no longer available).
Dell | Alienware Technical Support
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Hello when I select the supportassist application, it opens ok but I can not do anything it loading infinite , I can only close application i tryed to instal again and not fixed i called support assist and the girls said me gonna be fix soon
Exactly same problem here on my two Inspiron 7775 AIO's after latest Win 10 update.
I followed Dell's recommendation and uninstalled supportassist on one of them and when i attempted to install latest version I get an alert window that install cannot be carried out due supportassist already installed. I used CCleaner to ensure all registry left overs were removed but same outcome.
Where to now?
I notice that Dell reps on this forum have obviously gone into hiding on this topic due complete lack of any helpful responses........
Would love to hear a targeted response from Dell, instead of leaving customers in the dark and confused....
Sincerely Apologies for issue related to Dell SupportAssist application.
There are some known issue on SupportAssist related to Windows 10 Operating System and we are working with Microsoft team on this.
I appreciate your co-operation with DELL refer below scenarios and workaround.
Scenario 1 : SupportAssist is not getting installed
Request you to check your Operating System version by run "WINVER" on command prompt and in case your OS version is WIN 10 version 1803 (OS build 17134.234) then SupportAssist will not get installed due to Microsoft drivers. it will get fixed with upcoming build or SA & Windows.
Scenario 2 : SupportAssist not getting launch or load properly
Request you to check your Operating System version by run "WINVER" on command prompt and in case your OS version is WIN 10 OS build 16299 or above then SupportAssist will not get launch properly due to Microsoft drivers but you can refer below workaround in this case.
Workaround Solution : open command prompt as Administrator on the box. Navigate to appropriate SupportAssist path in bin folder eg : C:\Program Files\Dell\SupportAssistAgent\bin and run “SupportAssistUI.exe Launch” to open the UI.
Social Media and Community Professional
Thanks for your post. Apologies that your system is not performing as expected.
Here are some steps that need to be performed:
A new version of SupportAssist will be launched on June 4, 2018, if you can wait.
Community Manager why should we do a reinstall after your up date to get supportAssist up and running again? in doing so we loose a lot of files at times. dell needs to fix this mess it created. we start the app and it just keeps trying to load and if you touch it with the mouse it will say unresponsive. TRY AND FIX IT! Thank CSVeirs
I have same thing. The Alienware SupportAssist screen is opaque with the loading icon. When I tried to close it, it will says the software is not responding and have to be forced close. I just reinstalled it and look like it works now.
My alienware r17 is still under warranty. I just bought this thing a few weeks ago. Why should I have to do a full computer reset or operating system reinstall on a brand new laptop? I bought it like this, shouldn't the thing I just bought be working?
After removing Supportassist 3 times and downloading and installing the new one, only to find that it is AGAIN unresponsive after the latest Windows 10 update, I've found the solution to the problem. I uninstalled it a 4th time and stopped with that. It no longer gives me any problems at all 🙂
Just FYI, SupportAssist has couple plug-in or modules that are installed separately in your machine. I used CCleaner to easily search and uninstall anything relate to "SupportAssist."
Personally I have an alienware 17R4 still under warranty. This morning I will try a 4 times to uninstall and reinstall DellSupportAssit. If again it stops working after some use, I will use the Baldbutbeautiful solution. DellSupportAssit would need support unless it's a bad idea.
I have the same problem on both my desktop and laptop computers. I contacted Dell support and was given options to pay for technical assistance. This was my reply:
SupportAssist stopped working on my Alienware 17 R3 after the latest update. I suspect it was caused by the SupportAssist Update Plugin. I uninstalled SupportAssist, then manually reinstalled using the SupportAssist Installer from the link below. It works fine now.
Make that THREE computers that Support Assist is not working on and I am using Win7 Home Premium!!! Since the new version, the "Dell" button on my keyboard, middle of three on the top right of my Inspiron N5110 no longer works and when I finally launch Support Assist it, no longer provides the functions I used to use to access e.g. "Analyse disk space".
I have uninstalled and reinstalled Support Assist, but to no avail
Are we all wasting our time? Do you think Dell monitors these Community posts? I doubt it.
My computer is quite old and I will be replacing soon - but certainly NOT with another Dell computer!!!!!!!!!!!!
I have a 13r3 and I experience the same freezing and "not responding" after the 1803 update.
I uninstalled support assist and reinstalled using this link and support assist is now working.
**bleep**! Same with my Dell Precision M6600 and I had to read the only response is to completely uninstall everything, including asking us to manually uninstall what the un-installer fails to remove. This is BS, I have had so many compatibility issues that I tried to use support assist as a way to let Dell fix the issues, yet even the tool to fix things is breaking my computer.
I got the same issue.
Been thinking that's a internet provider bug, tried to switch it to another + connected to us vpn but still the same.
Dell XPS 13 9370 2018
Same here. Alienware 15r3, warranty goes up to 2020. Tried removing and installing the current version of Support Assist without knowing all of this BS was going on.
Dell would bea lot better off just saying "It's broken, give us a month to sort it out" instead of having thousands of people getting **bleep** over during an install then spending dozens of hours on random internet forums trying to solve their problems (with no luck).
Same here. Has not worked since the update. Mine is new and under warranty and no help is being given. I have uninstalled/reinstalled, reinstalled the whole system and lost all, still does not work. Now it will not even install on my computer. They told me they were working on a fix a few months ago and now nothing. My other Updaters( digital delivery and alienware update) do not work now either. I have bought 3 alienware computers over 3500 each and have dell in my office at work, this is going to change now.