Roberft
2 Bronze

Re: SupportAssist not responding

Similar problem:

When I run SupportAssit it stops when attempting to run "Scan Hardware" and gives this error page:

"An unexpected error occurred while running this request.
Close
SupportAssist was unable to complete the requested task at this time.
To retry, close the SupportAssist application and run the task again.
If this problem persists, click the Get Support TabAn unexpected error occurred while running this request.
Close
SupportAssist was unable to complete the requested task at this time.
To retry, close the SupportAssist application and run the task again.
If this problem persists, click the Get Support Tab"

 

0 Kudos
Michelle61
2 Bronze

Re: SupportAssist not responding

Mine is suddenly not responding either.

0 Kudos
kraftyja
2 Bronze

Re: SupportAssist not responding

Same here not responding after Wndows or Del updates

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kjbyrne
2 Bronze

Re: SupportAssist not responding

Same here. For a couple weeks now. You would think Dell would fix this issue by now.

0 Kudos
megs757
2 Bronze

Re: SupportAssist not responding

Same here. I got a notice to update drivers and get not responding. 

0 Kudos
Dell-SreejithR
Moderator
Moderator

Re: SupportAssist not responding

Thank you for your message. I apologize for the inconvenience caused & will be glad to assist you on this.

 

The update that was installed, is that a Dell driver update or an update from Windows?

 

What is the version of BIOS & Support Assist installed?

 

Have you tried reinstalling Support Assist to check if there is an error during installation?

 

Has the step provided by “pauldmich” to rename the file worked?

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

 

What is a Dell Service Tag and how do I locate it?

 


Dell-SreejithR
Social Media Support
#IWork4Dell

0 Kudos
RegiRock
2 Bronze

Re: SupportAssist not responding

Dell support person,

Why don't you answer the concrete question the community has?

I don't know where to rename as someone suggested as I'm not a tech person. 

Give us a solution that we all understand quickly so we don't have to spend hours of our precious time resolving a problem caused by Dell, which should not happen in the first place or at least be resolved once you pick it up from this community.

Thanks.

 

0 Kudos
CheckMarked
2 Bronze

Re: SupportAssist not responding

I have a R15 Alienware and I had the same problem, and as of now I have tried multiple times to uninstall-reinstall to get the dang thing to work. Yet now, I am only left with the situation where I can't even open Support Assist anymore. Like, when I try to open the application, it doesnt even open or start the software anymore. 

Can someone please help me get rid of this infuriating problem. 

0 Kudos
Jpette24
2 Bronze

Re: SupportAssist not responding

I have an aleinware 17 R5, I have the exact same problem. Why doesn't this work anymore?

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Re: SupportAssist not responding

same here 8920 special edition

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