Thank you for the help @revelli, but sadly I have had a problem for months now when installing support assist, I get the error: Installation canceled, there was an unexpected error that occurred when installing support assist... etc. In fact, I have been following the steps of another Dell Moderator via private messaging. He told me to follow these steps in order to fix this problem, but sadly it didn't work. So I was wondering whether you have a solution to my problem and can help me? Besides that, thank you very much:
"Please complete the following steps to fix this issue:
Press the Windows Logo key + “R”
Type %programdata% and press Enter
Delete the following folders:
PCDr
PC-Doctor, Inc
SupportAssist
Press the Windows Logo key + “R”
Type %appdata% and press Enter
Delete the “PCDr” Folder
Go to the folder “C:\Program Files\Dell\”
Delete the following folders:
SupportAssistAgent
SupportAssist
Press the Windows Logo key + “R”
Type Regedit and press Enter
In the Registry Editor Delete the following registry keys:
I encountered the same issue. I can't get it to install even after uninstalling the present installation. If Dell can release an installer that will run without having to jump through several hoops I will happily reinstall. For the time being, considering the severity of the present issue with loading .dll files I am going to uninstall and leave it off our systems.
revelli
3 Apprentice
•
43 Posts
1
August 3rd, 2018 00:00
Hi @PacMaze,
Please use
<ADMIN NOTE: Broken link has been removed from this post by Dell>
download and Install SupportAssist for PCs and Tablets latest version.
Direct download link - https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
Refer user guide for more details - https://topics-cdn.dell.com/pdf/dell-supportassist-pcs-tablets_users-guide_en-us.pdf
Thanks,
Dell - Kumar
#iwork4dell
PacMaze
1 Rookie
•
28 Posts
0
August 3rd, 2018 10:00
Thank you for the help @revelli, but sadly I have had a problem for months now when installing support assist, I get the error: Installation canceled, there was an unexpected error that occurred when installing support assist... etc. In fact, I have been following the steps of another Dell Moderator via private messaging. He told me to follow these steps in order to fix this problem, but sadly it didn't work. So I was wondering whether you have a solution to my problem and can help me? Besides that, thank you very much:
"Please complete the following steps to fix this issue:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\C
Program Files|Dell|SupportAssistAgent|bin|SupportAssistAgent.exe"
12.Download SupportAssistx64-2.2.0.253.msi from:
https://downloads.dell.com/serviceability/Catalog/
13.Uninstall Support Assist
14. Install Support Assist from the Support Site"
h8dell
1 Message
0
May 9th, 2019 07:00
i uninstalled support assist and downloaded it from the microsoft app store. works now
MarkDymond
7 Posts
0
June 25th, 2019 08:00