Solved!
Go to SolutionA
ApatheticRealist
1 Rookie
•
7 Posts
0
33850
March 13th, 2018 09:00
Dell Support Assist for Non-Admin Users
Hi,
I have a new Inspiron 5579. When a non-admin user logs in they get a pop-up window asking for an administrator login. Even when I put in admin credentials I still get another pop-up that says a service has failed to start.
This does not happen when an Admin user logs in to the laptop.
I have traced this to the Dell Support Assist Agent service; it won't start up for a non-Admin user.
How can I get this to work for a non-Admin user? Should I disable the Support Assist Agent and call it a day?
Edit: Windows 10 Version 1709, build 16299.251.
Hi @Tom Kemp and All,
Thank you all for your feedback. SupportAssist hotfix 2.2.2.7 was released to address issue with UAC prompts in non-admin user sessions. Please update SupportAssist to latest version 2.2.2.7 to resolve this issue.
SupportAssist update availability can also be verified by navigating to "Settings" at top right of the SupportAssist home screen. "Settings > About SupportAssist > Check for updates"
SupportAssist latest and current version is available for download here
Thanks,
Dell - Kumar
BerkeleyElectric
1 Message
30889
0
Posted April 4th, 2018 06:00
It's not showing in startup tab for me and i answered no to entering admin credentials and now all the user gets is a black screen with a cursor.
garetjax1104
6 Posts
30638
2
Posted April 24th, 2018 18:00
Dell "broke" SupportAssist 2.0 sometime in 2018. The same installer used in Oct-December 2017 pulled down a 2.0.x agent. When one installs it (or reinstalls it) now, it automatically downloads the latest agent which is a 2.1.x version. If you are logging onto the system with a non-admin (IT best practices for "daily use"), you will receive one or more of the following errors -- every time you login:
1. SupportAsssistAgent crash
2. Koala CLI crash
3. Failure to load a certificate.
Log out/log in the same system with an "administrator" account, no problems. Log out/back in with the non-admin and it will crash 100% of the time.
I have had a case with the Dell REC (Resolution "Expert" Center) for over two months and Dell's "devs" claim they can't even reproduce the problem -- even with VERY detailed instructions.
I'll bet they can reproduce, at the very least, the prompt for administrator credentials now. I have 5 new Dell computers, all running Windows 10 Pro, all prompt when you log into non-admin accounts. I've seen the crash, too. Going to do as previously suggested...set the service to manual start. On the downside, if my assumption is correct, that means these PCs won't automatically be checking for updates.
Tom Kemp
Shannonsdr
1 Message
27708
0
Posted July 24th, 2018 01:00
Tom,
I bought this XPS for my wife. She then wanted something else. I thought I had done everything to remove her information from the computer when I removed her USER and information.
Now, I have not ability to do anything without her userid because of "SupportAssist". What are my options???
Shannon Reynolds
Shannondr@gmail.com
mraymond2028
1 Message
18485
0
Posted September 25th, 2019 08:00
We're still having this issue. Dell SupportAssist is on Version 3.2.2 which is far past the update that supposedly fixes this. Am I going to have to make a GPO to disable the "Dell SupportAssist" service? That's not an acceptable solution BTW.
Edit: I just upgraded to version 3.3.3 but I dont know if that helped.AusSysAdmin
1 Message
1986
0
Posted October 23rd, 2019 15:00
Yep this is broken again, have a bunch of users informing us of non admin prompts from support assist are popping up, version 3.3.3
ApatheticRealist
1 Rookie
•
7 Posts
30874
1
Posted April 4th, 2018 06:00
I solved the problem by logging into the PC as an Admin and then stopping the Support Assist service and setting the startup to manual. It's still available if I need it but no longer fails when a non-admin user logs in.